Ecolink Garage Door Not Pairing

[defender571]

Hi all. New customer here. I’ve worked with Zwave for a while but the IQ Panel 5 and Ecolink GDZW7-LR are both new to me.

I’ve had no issue including any other devices, but this one I can’t get working after a couple hours with it. Figured it’s time to ask for help.

I tried pairing it using the Smart Start. I can’t get the camera on the panel to read the QR code, so I had to type it in. No big deal. However, it just sits in “not in network” status forever while the garage door controller blinks.

I then tried deleting that from the provisioning list and instead pair it “old school”. That seems to work - I get prompted for the DSK - but now things get weird. The DSK showing on the panel is completely different than the one on the card, the box, and the back of the device. I tried using the PIN/first five digits on the card/box/device but the controller immediately blinks red and beeps not added. It shows up then on the panel but never connects, so I delete it as a failed device.

Tried factory resetting the garage controller but the same thing happens. Tried successfully clearing it but the same thing happens. It seems like the DSK on the card, box, and device might be wrong?

Any ideas?

[ryan.boder (Ryan)]

To enroll with SmartStart, were you doing it like this?

How To Enroll Z-Wave Devices with SmartStart on IQ Panel

[Z-Wave SmartStart QR Code ZEN37] SmartStart is the QR code enrollment method for Z-Wave devices. Here we cover SmartStart enrollment on the Qolsys IQ Panel 4 and IQ Panel 5. It uses the device’s S2 security key (encoded in the QR code) to securely pair the device, and it’s simpler than traditional inclusion since each device joins automatically once powered on within range. Important: SmartStart enrollment is required to enroll a Z-Wave device in Long Range (Z-Wave LR) mode. A device that…

There is a trick in there for scanning the QR code. It often doesn’t work scanning it directly from the panel.

Having trouble with QR code enrolling Z-Wave device with SmartStart

I’m trying to enroll a Z-Wave Long Range device in my IQ Panel using SmartStart. The panel camera can’t read the QR code. What should I do? This is a common problem using SmartStart enrollment with IQ Panels. There is a trick you can use to work around it. Take a close up picture of the QR code with your phone or mobile device. Open the pic on your phone screen and zoom it as big as possible while it still fits on the screen. Hold the image on your phone up the IQ Panel camera and use that …

[defender571]

Hi Ryan,

Thanks for your reply. Indeed, this was how I was trying to enroll it. After letting it sit for several hours, it did finally say it was included on the provisioning list (along with a copy that magically appeared in the list?). But the garage device still was blinking green to indicate pairing mode and it didn’t seem to work at all.

[ryan.boder (Ryan)]

Currently I don’t see it showing up remotely in Alarm.com. Is it still showing included on the panel? Can you PM the DSK from the box or on the device itself to @surety ?

[defender571]

Yep, it shows it as included right now in the provisioning list. But the garage door controller routinely beeps and flashes red (per the manual, the signal for a failed inclusion).

I’ll PM the info now. Thanks.