Cannot Connect to Cell Phone Provider

[secure_my_home]

I just got my IQPanel 4. I have very weak cell phone signal in the area. Verizon gets 1 bar, but I am showing 0 bars on IQ Panel. I ran the cellular test from Advanced Settings and got “Cellular radio test has timed out”. I have account created on Suretyhome and Alarm.com.

What options do I have?

[jwcsurety (Jason)]

The first step would be to make sure your panel is on the most recent firmware. Panels do not ship with 4.4.1 yet, so please use the steps below to update your firmware.

After is there any change in cell connectivity?

Qolsys IQ Panel 4 Firmware Release Information

IQ PANEL 4/IQ4 HUB/IQ4 NS - 4.4.1 SOFTWARE UPDATE Fixes/Improvements: • Added a critical update relating to recovery of cellular connectivity in certain cases where it could become disconnected from the network – this firmware is for all IQ Panel 4, IQ4 Hub, and IQ4 NS systems. Panels that are not upgraded to 4.4.1 may have difficulty reconnecting to the cellular network, if the cellular interface experiences a disconnection Update Instructions: Compatibility Note: Your IQ Panel must be on …

[secure_my_home]

Hey Jason. Yes, this looks better, I can now check the Cellular and Wifi connectivity. So I have my alarm.com account setup, and I see notifications on it for events. How do I verify if I am professionally monitored at this point?

[jwcsurety (Jason)]

Information on how to test your system and monitoring response is found below:

How to Test Your Alarm System with Surety

Why Test? Whether your system is new or existing, testing your system is critical to verify that everything is functioning as you would expect. This is an extremely important step in the setup process. Find bad sensors before they cause an issue. Make sure sensors are programmed correctly. Discover possible physical installation issues. Test Sensor Signaling: Login to Alarm.com and navigate to the Activity page. Here you can see all signals Alarm.com receives from your panel. [howtest-…