SJM
August 5, 2024, 9:27pm
1
We can’t get one of our phones Bluetooth connected to our IQ panel 4 (on the latest software version). The model is an iPhone 15 Pro. IOS Version 17.6. We also have a 15 Pro Max and it is connected. Any suggestions? It never shows up on either the phone or the panel. Thanks.
SJM
August 5, 2024, 9:40pm
2
Looks like the same issue…
I removed the old iPhone 13 phones and went to add the iPhone 14 phones. I go to add Bluetooth device, it finds my phone, I do the pairing process. Then IQ4 pops up the phone with option to allow or not allow disarming. I leave it at the default selection of allow disarming, and press save… then nothing happens. I press save; nothing happens.
I see IQPANEL-BTD in my Bluetooth devices on my phone, when I go to connect to it, it tells me that connection unsuccessful and forces me to remove it. I …
A work-around for the issue is listed here:
While we have not been able to replicate this issue, one user followed the below steps as a work around. Your mileage may vary.
The workaround I found is this:
Click on device to pair.
Click pair on both the phone and the panel when the pin code is displayed.
As soon as “IQPANEL-BTD” shows up as a bluetooth device on the phone, tap on it, and it should say “Connected” on the phone.
The pairing process will fail as before, however the phone will still show IQPANEL-BTD as Connected.
Wait for t…
SJM
August 5, 2024, 9:57pm
4
Nothing ever shows up on the phone or panel…
SJM
August 5, 2024, 10:06pm
5
I deleted all Bluetooth devices and was able to add both phones!
Thank you for confirming!