While we have not been able to replicate this issue, one user followed the below steps as a work around. Your mileage may vary.
The workaround I found is this:
- Click on device to pair.
- Click pair on both the phone and the panel when the pin code is displayed.
- As soon as “IQPANEL-BTD” shows up as a bluetooth device on the phone, tap on it, and it should say “Connected” on the phone.
- The pairing process will fail as before, however the phone will still show IQPANEL-BTD as Connected.
- Wait for the panel to scan for devices again, select the phone again.
- Click pair on both devices.
- Then click “Save” once the Allow Disarming box appears.
I have a ticket opened with Qolsys, I am happy to add Surety subscribers panel information to the ticket for review if you would like.
Just let me know here (no need to post actual panel data as we have that on file) and include the phone model and OS version.