First, can you try upgrading your panel’s firmware to the latest version? Steps to do so can be found in the guide below. You will need to use the patch tag iqpanel4.6.1 for the firmware upgrade.
If that does not work, please perform a power cycle on the panel. Steps to do so can be found below:
When working on your system, you may want to put your monitoring account on test mode, to avoid false dispatches. This can be done via the Test My System tab in the System Manager section of your Surety account or by calling operators at 855-348-0367.