Battery doorbell no live feed in app

[jac.mh3 (Melody)]

I have an ADC-VDB780B the live feed shows in the browser but not the app or the panel. I have perfect internet upload and download speed. I work with ADC equipment in my job at ADT, and although we don’t use these models Ive never seen this problem before. Is this an app permissions issue, or a fault piece of equipment?

[nicholas]

I sent some commands to troubleshoot the doorbell, but it appears that it is no longer communicating with Alarm.com.

Is the doorbell connected to the same network as the panel and the device you’re trying to use the app on?

Are there any large metal objects or walls between them that could interfere with the signal?

How far is the doorbell from the router?

You may need to reconnect the doorbell to the network. Steps for doing so can be found here:

How To Reconnect a Camera to the network After router, equipment, or Wi-Fi settings change

If a you get a new router or you change your Wi-Fi credentials (i.e., network name or password), you will need to reconfigure the video device locally to connect to the new network. Most cameras follow the below steps, with some notable exceptions: For the ADC-VDB770 Video Doorbell follow these steps here. For the SkyBell Video Doorbell follow these steps here. For the ADC-VDB750 follow these steps here There are multiple methods available to restore communication without the need to delete …