Hello! New member and customer here.
I just installed/added new PowerG PG9303 sensors and attempted to arm the system for the first time on my IQ Panel 4 via the Alarm.com mobile app.
It kept buffering when I clicked on the Arm (Stay) or Arm (Away).
I could use some assistance to see what I am doing wrong.
That probably means your panel isn’t communicating well with Alarm.com. What cellular signal strength does your panel have? Do you have it connected to WiFi for dual path?
Thanks for the response. It’s full bars on both cellular and WiFi.
I am not showing anything that should prevent you from arming currently. Can you test by arming/disarming locally first, then remotely through Alarm.com?
I am showing that the system was previously encountering a Zone Sync Failure which may have prevented the system from arming. Did you try to arm the system shortly after adding those sensors?
Actually I do see that the Security Page is disabled on your panel.
If you can’t arm from the panel, because the security page is absent, follow the below guide and try again:
Was this a new system purchase, or did you recently switch from another provider?
I’m going to try that out.
This is a new panel that was switched over from Safe Haven. Am I maybe missing some startup instructions to get the system up and running with Surety?
It looks like it was set up correctly. Your security page appears to be disabled which would prevent you from being able to Arm or Disarm the system.
Let us know if you have any issues after enabling.
This worked! Thank you!
Where could I find the FAQ for testing the system without it being considered a false alarm?
For information on how to test your system, please see the post below.