Trex
February 13, 2023, 5:17pm
#1
I’m trying to add my wifes phone to our setup to be able to use the mobile app and am failing miserably. It’s been a couple years since doing it with our old provider. Online tutorial says to add it in the devices tab in app but no such option exists. Help me in my floundering please.
jwcsurety
February 13, 2023, 6:15pm
#2
Sounds like you are trying to create a new Alarm.com user login for your wife, correct? So that she can login to app using her own credentials?
Follow the guide linked below:
This guide will show you how to create a new Login for your Alarm.com account. This can be used to give someone access to your Alarm.com account via the website or mobile app.
Note that in Alarm.com, a Login and a User are two separate things. Logins are for access to the Alarm.com account and Users are for access to the alarm system as well as recipients for notifications. You can find a similar guide on How to Create a User here.
To start of, click the Users tab in your Alarm.com account …
Trex
February 13, 2023, 6:58pm
#3
That was the missing step, needed to be on a web browser. Thank you.