I just started a subscription today after upgrading my modem. I already have an Alarm.com account. How do I merge/activate Surety subscription and my Alarm.com account?
Did u just start service with Surety today?
yes, I just started today.
I see if u have an account with another provider I mean they can transfer the alarm.com account over to surety but there is hardly any company that will do that so u pretty have start from scratch with a whole new account the old provider just needs notified now
I did not have an old provider. This would be my first subscription. I called Alarm.com and they said I needed to subscribe to a service.
Thanks,
Bill
So ur just needing to activate ur account ? If so when u paid for the plan then u should been sent to welcome page
You would need to log into suretyhome.com and go to system manager (under My Account) to activate your Alarm.com account.
I did try that.The following is what i get “Usernames must be unique and contain at least 4 characters. This name is not available. (note you can also change your Alarm.com username later)”
Thanks,
Bill
You have to choose a username for your new Alarm.com account. It’s separate from your suretyhome.com username and since there are more Alarm.com users than Surety users it’s possible that your Surety username isn’t available on Alarm.com. If so you would have to pick a different Alarm.com name.
put ur user name as ur email most people just have it as ur email
even if I already have an alarm.com account?
ok, I made a new username and just tried to activate.
Now I get error acquiring network failed. I have moved the panel to numerous locations in home. I do have verizon service on my cell and have full bars on phone.
It is a new 4g modem and my panel firmware is at 3.2.3
If you already have an Alarm.com account then you would need to have it transferred to Surety. Alarm.com accounts are provided by dealers/providers such as Surety, ADT, Brinks, etc… not directly from Alarm.com.
It was an alarm.com account provided by an employee of alarm.com. He had me as a developer. He no longer works there. I was trying to take over the panel and make it mine with Surety. I called alarm.com and they could not help me.
I updated panel to 3.2.3, I put a new modem in (4G) ,started a sub with Surety, and I created a new account with alarm,com just this morning per comments in this post and the panel still does not work.
Oh that’s a unique situation. I suspect you’ll have to wait until they open tomorrow to get help from Surety tech support if you want to transfer that account.
If you’re trying to create a new Alarm.com account and the modem isn’t already connected with an existing Alarm.com account then it should work, theoretically.
ok, I will wait till tomorrow and see what they say. I agree the modem should work as it was never activated prior. Could be a dealer setting with the panel too. When I tried to open a support ticket with alarm.com using my previous alarm.com account, it opens a ticket and goes to the previous employees cell number. Who no longer works there.
Sorry that sounds frustrating. I hope they get it figured out.
I kinda sounds like the employee locked the panel down some how I believe the gc3 has dual path communication which uses wifi so im wondering if there is another IMEI they locked down
I just started a subscription today after upgrading my modem. I already have an Alarm.com account. How do I merge/activate Surety subscription and my Alarm.com account?
Just to make sure all is clear, this is not possible.
Transfer of Alarm.com accounts is available between dealers and some support it, but the case you described it would not be possible to merge old account data.
Registering with Surety is creating a new account.
With a new module, there is nothing linking that panel to an old account. The cell module is what ties the system to an Alarm.com account.
The first step to troubleshoot the module signaling would be here:
Follow the steps for GC3 there, then after boot up try a cell test from the panel. Any change?
Good morning,
I have done all the steps provided many times. I have made the new account w/alarm.com via Surety website.
The panel still shows my old home location on the other coast. The date and time are not correct. off by 6 hrs.
my signal strength is 4/6
registration status is trying to register
connection status is idle
power status is on
sim status is not locked
radio frequency is auto
last test result failed
on the home screen of the panel, the top right of display shows “Surety” logo. I’m assuming because its on my local wifi and my pc is on same wifi.
Not really sure what else to do here.
Please advise,
Thanks,
Bill
Surety
Support. Answers. Connected Home.
Jason jwcsurety Surety Team Member
August 28
I just started a subscription today after upgrading my modem. I already have an Alarm.com account. How do I merge/activate Surety subscription and my Alarm.com account?
Just to make sure all is clear, this is not possible.
Transfer of Alarm.com accounts is available between dealers and some support it, but the case you described it would not be possible to merge old account data.
Registering with Surety is creating a new account.
With a new module, there is nothing linking that panel to an old account. The cell module is what ties the system to an Alarm.com account.
The first step to troubleshoot the module signaling would be here:
How To Resolve a Radio Not Responding Trouble Condition 2GIG Go!Control, 2GIG GC2, 2GIG GC3, and 2GIG Edge How To
2GIG GC3 and GC3e To begin: Disarm the System Unplug the Power Supply from the wall Open the panel and disconnect the internal battery Leave the panel completely off for at least 2 minutes After 2 minutes minimum, plug in the battery and power supply After boot up, wait 5 minutes and check signal strength and/or run a cell test for resolution To do so, navigate to System Settings > Enter Installer Code > Installer Toolbox > Radio Status When troubleshooting, you may want to place your 24…
Follow the steps for GC3 there, then after boot up try a cell test from the panel. Any change?