2GIG GC3 and GC3e
To begin:
- Disarm the System
- Unplug the Power Supply from the wall
- Open the panel and disconnect the internal battery
- Remove the cell sled, then re-insert. You should feel a slight click once inserted all the way.
- After 10 minutes minimum, plug in the battery and power supply
- After boot up, wait 5 minutes and check signal strength and/or run a cell test for resolution
- To do so, navigate to System Settings > Enter Installer Code > Installer Toolbox > Radio Status
When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during this time to avoid any false dispatches.
If you have service through Surety, you can do this by calling monitoring operators directly at 855-348-0367 or from the Test my System tab in the System Manager section of your Surety account, or within the Alarm.com app.