ZEN15 coming up as Water Valve

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1

I have a Zooz ZEN15 which is a plug-in appliance switch.
When I add it to the IQ4 it works fine, but alarm.com sees it as a water valve.

(Actually I have two IQ4 panels, each has a ZEN15, and in both cases they show up as a water valve.)

Is it possible to ask alarm.com to fix this? Zooz’s site says it should be alarm.com compatible. [What’s funny is if I open/close the water valve the switch does turn on/off. ] Thank you

2

Sure, we’ll pass this along to the right people and hopefully it will get fixed soon. Sorry for the trouble.

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3

The problem has been identified and a bug ticket created. Hopefully the fix will get deployed soon. Thanks for reporting!

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