Water Management response

[topfuel]

I got my water sensors, smart valve, and have added water management to my plan.

I am assuming, that in the case of a detected leak, the panel alarms, an alert is sent to the app, and then a call to the landline/home phone, then other contacts in order. At that point, alarm.com and the system has done it’s job.

I would not assume so, but at any point is fire or other emergency services dispatched?

[tyler (Tyler G)]

Dispatch would not occur in a leak/flood situation. This would be considered an environmental alarm, in which case operators would:

• Call Location number listed to notify, if no answer
• Call Contact List to notify.

At no point would they contact dispatch in this type of alarm event.

Surety Default Central Monitoring Procedure

The default procedure followed by our operators can be found below: BURGLARY & RESIDENTIAL FIRE: Call order as shown on your System Manager professional monitoring page. The contact order will be as follows: Two Way Voice (if enabled) Premise Number (if provided) Cell Contact(s) Police/Fire authorities will be called where indicated in your contact list. This will always be after Two Way Voice and Premise Phone Number (if applicable) but can be at any point before or after cell contacts. Note…