I have bought a bunch of ADC-V820 and V720 cameras here. (I think I have another 720 that failed but that’s another story I have to check it)
It seems ADC is moving away from PoE based units for WiFi, which frankly sucks…I prefer hard wired PoE since my house was cabled to account for this not analog units.
That being said we know the ADC V720 and 820 were Vivotek units. The question is…can I get a Vivotek model that was in fact the 820/720 and still use with ADC? Can the ADC firmware be custom installed on them so they will work in the event I need to add more or replace units? Right now I am in need of two more inside domes and maybe in need to replace a failed 720 that’s under a year old.
It seems ADC is moving away from PoE based units for WiFi, which frankly sucks…I prefer hard wired PoE since my house was cabled to account for this not analog units.
POE versions are typically slower sellers, but they are still available. Have you checked other vendors?
There are a few more wifi versions than POE, but there are no indications they would be removing POE options.
and maybe in need to replace a failed 720 that’s under a year old
If you have a warranty issue on a camera, just let us know! If you purchased the camera through suretyDIY, our return policy can be found here.
Have you done any troubleshooting on that camera yet?
The question is….can I get a Vivotek model that was in fact the 820/720 and still use with ADC? Can the ADC firmware be custom installed on them so they will work in the event I need to add more or replace units?
Unfortunately, no. ADC firmware must be factory installed.
I have checked the switch PoE is good. I need to get up and pull the camera down and check PoE at that end. If the PoE is good I have had the internals of couple of these 720’s fail before. I did buy it from here but you don’t show them available at the moment…so need another avenue to replace it if it’s dead.
Warranty process would still go through us. They wouldn’t need to be available for sale on the website for warranty, as replacement would be new from distributor.
Happy to help troubleshoot though. Are you just getting no response from the camera? How long has it been down?
Good to know…last time I ordered one so I could install and got credit for the replacement, but maybe this time I will have to send back first…Should be able to check the Cable later today or tomorrow.
Still wishing I could hunt down a couple more 820’s…should have got the last two I needed months ago but did not need them until now.
I just confirmed the camera (ADC-V720) itself will simply not power on. The cable, switch and connections check out with another PoE device. I can also say there is the “smell” of burnt electronics inside the housing.
This was from Order #26038. How can I get a replacement without being able to order one off the website? per the instructions I can order one then return for credit…but I can not order one. Please advise.
Looked into it, looks like that order was a refunded RMA replacement order, which would continue warranty of the original order unfortunately, not carry a new warranty from that date.
Have you had any storms or power fluctuations recently?
these are on a PoE Switch that is on a UPS so even if there was they are protected and the 13 others are working fine…I have more than one of these fail as you can see…The first one died under a year out of the box new and so has this one. It was a warranty replace but it was ordered new in the box and also died in less than a year…not sure what the issue is with these, but I have 96 ports of switching in my home office and only these cameras have had issues.
I would hope based on the fact I have so many things with ADC they would do something for me
The failure rate you are seeing is far higher than average, which is why I ask about the weather.
Forgive me if it has been asked before, are these under some sort of overhang or is the tail and RJ45 protected from elements? Does the tail run inside the house/attic or into a housing of some kind on the outside?
You are referring to the model with a male RJ45 plug from the camera tail, yes? Are you using a coupler to connect it with the cable from your POE switch?
Yes tail is tucked up into the soffit of the house same as all the others.
Yes using the coupler that came with it. Also tested cable line with and without the coupler in place, also tested through patch panel and directly port on switch
PS - IT Guy…not my first time troubleshooting I have a contact at ADC looking into this as well I provided him the MAC address of the unit.
What I can tell you is I changed the patch cable from a 12" to 1 6" as seen in the photo on all the connections and this is the only one that just would not come back up. I can re-test the cable again with more devices but everything I checked out all powered up. At this point the unit is for sure dead so it’s never going to come up but I am still looking into any possibility with the cabling. I have also re-crimped the camera end and re punched the patch panel to be sure it’s all secure and it is.
It failed the same day I swapped the patch cables so about last monday. I can check the ADC logs too but it took that about a day to report it was down.
Any ideas on how I can replace the brick on the floor of my office :).
PS - Might need to chat offline about how to see if I can move my service to you guys…long story but not sure you can see another provider’s customer account or not to see all I got installed.
All of our service is ordered through our website. If you also have an interactive alarm system, you can order service here. If you just use Cloud Video, you can get it by itself here. Anything above the base level can be requested by email.
.long story but not sure you can see another provider’s customer account or not to see all I got installed.
No, we would have no access to non-suretyDIY subscriber accounts.
Any ideas on how I can replace the brick on the floor of my office
As it is beyond the effective warranty I wouldn’t be able to offer replacement. I do wonder, was this camera in the same physical location as the prior one which failed?
My system is fairly complex so if I look to switch I wanted to make sure we covered everything so it’s going to be well above the base level and I am not 100% sure the panels that are installed around the house…it’s mostly hardwired with some wireless windows. Worth a separate conversation
On the camera, I just re-retested the run (which is a home run patch panel to location) installed when the house was built 2 years ago. Both the PoE tester and the Cat5e tester showed no issues using the included coupler so at this point the cable run is about as 100% as it can be.
Now that being said, it is the same location as the previous BUT prior to this test one end was NOT on the patch panel both ends were just terminated with RJ45’s. Now it is connected through the patch panel, punched down and I re did the RJ45 connection on the camera end. Having spent 20 years in IT troubleshooting since I changed the end to the patch panel it is possible one end of the cable was crimped poorly.
Either way…I still have a $300 brick on my hands and it sounds like that’s about the half of it?
My system is fairly complex so if I look to switch I wanted to make sure we covered everything so it’s going to be well above the base level and I am not 100% sure the panels that are installed around the house….it’s mostly hardwired with some wireless windows. Worth a separate conversation
Do you currently use Alarm.com for your alarm system? Or just the video?
Happy to help with any system design questions or what all would be needed to match what you are currently using.
Was it also the same port on the POE switch? I wonder if the switch was possibly under-supplying current on that line/port for some reason. Over time, that can damage the camera.
Either way…I still have a $300 brick on my hands and it sounds like that’s about the half of it?
I hate having to do it, but we would not be able to sign off on a replacement in this case, no.
Yes everything is under ADC, not just video, alarm, NEST, Video, Sensors all of it.
The PoE Switch is enterprise class and supplies up to 500watts and not even close to that. Same port is the one I checked with the testers and it’s fine…
Sort of sucks unless I can get ADC to do something directly then…
Alarm.com currently supports two PoE cameras. The ADC-V720 Outdoor Nightvision Camera and the ADC-V820 Indoor Dome Camera. I believe they are planning on releasing a new PoE camera but details aren’t clear at this time.
You can incorporate traditional CCTV cameras that use BNC connection types using Alarm.com’s Video Server product line (VS-120, VS-420, VS-121), but HDCVI options (looks to be potentially what the HIKvision is) would not be compatible with the above listed products.
PoE Capable ADC Camera Models Are: V720, V820, VS120
If a camera is not Power-over-Ethernet Capable, you can also use a PoE injector and splitter combination to use an Ethernet cable for a flexible power installation. One end injects an Ethernet cable with power and data. Then before it reaches the camera, the other end splits (the splitter) this so you are left with an Ethernet cable for data, and a 2.1 mm plug to power the camera.
I have a contact at ADC looking into this as well I provided him the MAC address of the unit.