I am unable to pair z-wave devices. I tried with 4 different kind of devices (3 of them I was able to connect before).
Every time I try to connect a device, it finds it but hangs at the Querying Device Information part. After a while it times out and the device does not show on the list.
I have tried removing/ adding, rediscovering network, rebooting GC and even updating the firmware…but no luck.
We’ve sent over a soft reset command for the Z-wave radio. Try adding a device in a few minutes (or when able) and let us know if there is any change.
Also, I see a device listed as a Controller type in the Z-wave device list. Do you have two controllers in this network? Is the 2GIG panel a secondary controller? If so, devices should be learned into the primary.
It did not work. That controller…I think it may be the minimote, I tried once but did not considered it very useful.
I think I may have it in a box somewhere, can I remove it from the panel without causing any harm?
Hi Warren, you want to do the hard reboot before or after I remove the controller? if it is before, go ahead and do it, if it is after…let me know and I will remove it and update here.
Thanks
That didn’t work and I am having more issues. A few devices show as malfunctioning or that it does not recognize the manufacturer. I removed one from the network “dining table light” and attempted to reattach and I am not able to attach it.Please advice.
There seem to be some stresses on the 2GIG Z-wave network. We sent a syncing command requesting the Z-wave device list, and the panel reported a number of devices had been removed from the radio. A second equipment sync command re-populated those devices, seemingly having provided a partial prior list. Have you been removing and re-adding a lot of devices lately?
I cannot say for certain, but given the odd behavior, I am curious if the Z-wave radio is being taxed by the sheer number of devices.
One thing that can be tried is a firmware update. Looks like this is on 1.16.0.1. 1.17 provides support for Z-wave radio command queuing, which may help with a larger network like this. 1.17 is only for the main panel. TS1s would not need an update from 1.16.
I tried to add a few devices a while ago multiple times. I see some of the missing / malfunctioning devices reappearing. I will upgrade the firmware and see if I can add the ones I disconnected.
seems that I lost the names of multiple lights, is possible to see the ID after you rename a device? I want to create a list of ID’s to device names. thanks
I upgraded the firmware and was able to add zwave devices again. I was going over the ones that was indicating malfunction and adding them, everything was looking great. Then I connected the panel and all the zwave configuration disappeared…there are no longer any devices connected…how did that happen? can it be restored?
Then I connected the panel and all the zwave configuration disappeared…there are no longer any devices connected…how did that happen? can it be restored?
I’m a little confused on this. What do you mean you connected the panel? Are you saying you have a third party Z-wave controller and are using the 2GIG Panel as a secondary panel? Could you please clarify the steps that occurred?
I disconnected bridge and the cellphone antenna…in case is possible to push a backup from ADC
Z-wave pairing is a two-way link between the device and controller and must take place locally, Z-wave devices cannot be backed-up and restored through Alarm.com.