Thermostat Malfunction

Support
,
41

It is connected to the panel, but I am unable to control the thermostat from the panel. Would this cause the issue?

42

Control should be viewable via the separate thermostat page on the panel. From the home screen scroll right a few times to get to the tstat page.

Its possible you have this page disabled. To check, navigate to Settings > Advanced Settings > Enter the Installer Code > Installation > Installer Settings > Thermostat Page. Enable if the box is not checked.

However I am showing the following device is reporting a malfunction

Thermostat
(ID = 1201)

43

What malfunction is showing here?

44

Malfunction is a trouble condition in Alarm.com. It indicates the device is having communication issues with the panel.

45

How can I fix this?

I want to control the thermostat from my iPhone app

Thanks!

46

The malfunction needs to be resolved, the TSTAT cannot communicate with the panel. Sending commands from the TSTAT may resolve the issue. However, you will likely need to remove the TSTAT from the network, and re-add

Based on previous information given, the thermostat may be:

  1. Too far away from the nearest repeating Z-Wave Node.
    • How far is the nearest Z-Wave device?
    • How far is the panel?
  2. Experiencing power issues. Its not connected to C-Wire so its relying solely on battery.
    Thermostat Malfunction - #30 by tyler
  3. Experiencing Hardware Failure
47

I am able to clear and readd the thermostat to the panel, but it will not add to my app on my iPhone.

What can be causing this?

48

Unit did not take part in a Z-Wave rediscovery and is currently reporting malfunction.

  • How far is the nearest Z-Wave device? What is it?
  • How far is the panel?