T3000 remove network failed

[CTfarm2010]

Hello, I am trying to re-establish a network to my t3000 thermostat. The device was removed from the qolsys panel. On the thermostat I tried to remove network but got the message “network remove failed”. The status mode is “added mode 19”. The heat mode is off.

[tyler (Tyler G)]

Are you putting the alarm panel into Clear Device mode panel programming first, then at the ADC T3000, perform the following:

1. Press the - button.
2. Select SETTINGS.
3. Select NETWORK.
4. Select REMOVE.

You may need to bring the panel within 6 feet of the TSTAT during the removal process.

[CTfarm2010]

Removed and reinstalled to panel and app. Thanks for your help.

[jagman]

I am having the exact same problem in my house. My upstairs thermostat dropped off the ZWave network that is run by my IQ2+ panel…The thermostat works fine on its own, but it is not showing up on the IQ2+ nor the alarm.com app. When I try to remove it from the network via the thermostat itself I get the same error as the OP… The IQ2+ and the thermostat are wall mounted so moving the panel closer to the thermostat is not practical. Please help me figure out how to get the panel back on the ZWave network.

Of note, although the IQ2+ and the thermostat are on different floors, the two devices are no more than 25ft apart. Also of note, when the upstairs thermostat fell off the ZWave network, about half of the ZWave devices in my house also did that. There was a power outage at the time. All of those devices (mostly light switches and outlets) along with the thermostat and IQ2+ panels have otherwise worked normally since then. Lastly, the downstairs thermostat has stayed on the ZWave network without issues. It responds normally to control via the Alarm con app…

[jwcsurety (Jason)]

When I try to remove it from the network via the thermostat itself I get the same error as the OP… The IQ2+ and the thermostat are wall mounted so moving the panel closer to the thermostat is not practical. Please help me figure out how to get the panel back on the ZWave network.

While the thermostat may no longer be showing on the panel list or in Alarm.com, Z-wave devices save their parent network connection on board. That must be cleared using the exclusion steps on the panel before it can be re-added.

For the IQ Panel 2, follow the steps in the link below, including the Remove Device steps first. Those steps clear the internal data on the thermostat.

How To Add/Remove Z-wave device and run a Network Rediscovery with Qolsys IQ Panel 2/2+ and IQ Panel 4

This guide covers the various Z-Wave pairing processes with the Qolsys IQ Panel 2/2+ and the IQ Panel 4 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel. Navigate to the Settings Tray and click Settings Click Advanc…

Bringing the thermostat closer may or may not be necessary, if you perform the steps in the link above with the devices in their current position is it successful?

Both the IQ Panel and the thermostat can be run on battery temporarily, you could bring the thermostat closer to the panel as a test to make sure it successfully clears during the process above, then relearn it, if you do not want to bring the panel closer. It would be easier to bring the the thermostat to the panel.

[jagman]

I’ll try that tonight. Thank you for the advice

[jagman]

Dude that worked perfectly. Thank you for your support, not just now but over the years. I’m so glad I got my alarm systems through you .