Getting started kits come with a free month of Surety Home. It gets included with the kit automatically. Surety service plans are all month to month though, so you can downgrade the service plan at any time after connecting the alarm panel to our service.
After connecting the panel you have access to edit your service plan and enabled features 24/7 in the Surety System Manager.
If you are activating service with us you would need to enter the new IMEI number which will be used with your system with Surety.
It doesn’t necessarily matter if you have the new module installed to submit the form which creates your new Alarm.com account, but the very next step will require the new module to be installed so that you can send a communication test and connect your system to your new Alarm.com account. So you may as well install it prior.
A transfer option does exist which would transfer your existing service to us, but it requires your existing service provider to agree and initiate the transfer. For more info read this page.
You should not fill out the form in step 2 of activation if you are planning on trying to transfer your existing account, as this will create a new account instead.
I called them and they said no to the transfer, and I get it, why help me get away from them.
Still lousy customer experience.
It’s definitely a 2Gig GC2 panel.
I’ve upgraded tot he Surety 4G module and also upgraded the firmware to the latest.
Question: What If I try to use the already existing email address to register this new account? I’m OK with it overwriting the previous one, but I suspect that won’t happen.
When creating the new Alarm.com account through Surety, you can use whatever email address you want.
The username is unique however, so if you use “Username1234” and that username is already registered to an existing account, you will be prompted to choose a different one.
You will not be able to use the username related to your existing ADC account, if that account is still active. However, you can switch to it at a later date should the old account be deleted.