Sump pump zones

[adamf79]

I have two 345mgh sensors set up with plungers to monitor level of my sump pumps. Every single time my sump pump level goes too high i will get notification and email. that is great but i will get a call from central office as well that those sensors went off. Can this be turn off I don’t want central office to call me i just want my notification.

Thank you

[jwcsurety (Jason)]

Yes, if you need a water zone to just be used for notifications and no aux alarm events, select sensor group 25 in programming for that sensor.

Sensor group 25 zones can be used for ADC notifications and automation, but will not result in monitoring station response.

[adamf79]

Would it still set up my panel alarm and all of our phones or would it just announce that zone was trigger? I still wanted loud and very hard to mix with alarm that need to be disable but i don’t want central station to call me.

[tyler (Tyler G)]

When a sensor is programmed as Group25 it is used for local alerts at the panel and for notifications through Alarm.com. Will not report an alarm to the Central Station, so no one will call you.

[adamf79]

Tyler,

I think you misunderstood me. I DON’T want anybody to call me but i still want my panel to go off with alarm so it can wake us up. I think if i change to group25 its just single beep on the panel and that is it and announcement. So it will not wake anybody up in event of a water emergency.

[tyler (Tyler G)]

Ahh thank you for the clarification. Its going to be one or the other in this case. There is not a way to have it both trigger an alarm siren at the panel AND not receive a call or send signal to monitoring station.

Group 25, Trigger alert at panel, trigger notification but no Alarm, and no call from operator.

-or-

Group 38, trigger Alarm, trigger notification, send signal to monitoring station and be called.

If the Group 38 sensor sends a signal to the monitoring station, operators will call to notify.

Monitoring procedures can be found here

Surety Default Central Monitoring Procedure

The default procedure followed by our operators can be found below: BURGLARY & RESIDENTIAL FIRE: Call order as shown on your System Manager professional monitoring page. The contact order will be as follows: Two Way Voice (if enabled) Premise Number (if provided) Cell Contact(s) Police/Fire authorities will be called where indicated in your contact list. This will always be after Two Way Voice and Premise Phone Number (if applicable) but can be at any point before or after cell contacts. Note…

[adamf79]

Can few specific sensors be excluded from calling list?

[tyler (Tyler G)]

We can set that point in the monitoring account to be log only. When the signal is sent to the monitoring station, it would not be acted upon.

Once this is set, you should never change what is programmed into that particular zone because that zone would be ignored and logged only.

• Ex. Say Zone 5 is the Water Sensor, group 38. We then set the monitoring account to log only zone 5. Alarm gets triggered but the signal is logged, not call. Then sometime down the road, panel programming gets changed and now zone 5 is a door/window sensor. That sensor triggers an alarm but the zone is still set to log only. No call, no dispatch.

Because of this I would not recommend going this route.