Stuck on Cellular Test

[jwcsurety (Jason)]

Have you tried entering the MAC address manually on the add video device page in Alarm.com?

A factory reset may be needed as a troubleshooting step before trying to link the device to your account.

How To Factory Reset an Alarm.com VDB770 Video Doorbell Camera

Factory reset an ADC-VDB770 to its default settings Resetting a video device to its factory defaults removes all programming from the device. Important : Wait at least two minutes for the video device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on. Reset procedure Press and hold the doorbell button for at least 45 seconds until the LED starts blinking red and green. Wait for the device to reboot. Reset button loc…