I did some further testing this evening and unfortunately I couldn’t get the status of the lock to update any way I tried. I unlocked the door using the lock touch pad and refreshed the ADC app for the next 15 minutes. It still showed locked. I then sent an unlock command from the ADC app so the status would be correct and re-tested locking the door by pressing the Schlage button on the lock touch pad. Earlier this had worked in updating the status on the ADC app, but this time the status remained Unlocked. I have left it locked, but over 30 minutes later, the ADC app still shows unlocked.
I’ll wait to hear back from you Jay to see if there is further troubleshooting we can do.