I just purchased a Qolsys IQ Panel 2 Plus from Surety and have paired a few Z-wave devices, including 2 Schlage Connect BE469 locks. I can control the door locks properly from Alarm.com, but I don’t see the expected Access Control / Access Points controls in the Users section that allows me to specify an access code
for the locks
On the ADC web site, I can only see users’ Access Codes
for the panel
I’m comparing this with another ADC account that I have (from a different provider), where the fields and layout look a bit different and there is an Access Control | Access Points section at the bottom with both Panel Access and All Lock icons, and an 8-digit Access Code field below. This also has some Scheduling controls, which appear to be missing from my Surety account.
Interestingly, while my existing accounts with the other provider are properly using 8-digit codes, if I create a new test account (which I did to grab screenshots for comparison), it is now only allowing me to enter 4 digits here, too!
I tried factory resetting one of the locks, rejoining and then reconfiguring for 8 digit codes, but still no difference. I tried this primarily to see if there could be some mix-up in codes I programmed before having joined the Z-wave network (before I got the panel). Pre-existing “local” codes were wiped out of both door locks, which I imagine is expected.
First 2 screenshots are from my Surety account, and the third is from the other provider… Given that a new user created on ADC from my other provider similarly prevents more than 4 digits, I wonder if this is some generic issue with ADC? Any thoughts on what is going on??