I have an IQ 2 panel that someone gave me. (It might be a IQ2 plus because I see the PowerG card inside.)
Apparently it worked fine 3 months ago when removed from the wall and uninstalled. Its been in a closet since. Now it doesn’t power up at all. Just curious if there is a guide somewhere about hardware reset procedures, etc or if a fully charged battery is needed in order to power up the panel, etc. Currently the battery has voltage, and I have a known good power supply, but I can’t get any signs of life from the panel. Not even the led light. Tried with the battery disconnected as well.
It is a shame because the panel was never used. Still has the shipping plastic on the display. Just thought I’d ask if anyone had any thoughts. Thank you!
Factory reset requires access to the UI and dealer code for the panel. Unfortunately there is no reset procedure if it won’t boot up.
Currently the battery has voltage, and I have a known good power supply
Can you confirm how you are testing these? Have you tested the power supply using a multimeter/voltmeter?
One caveat with used IQ Panel 2 is that older models might have used a different transformer. Depending whether that is an IQ Panel 2+ or older, it might use a 5.5VDC transformer.
Interesting. The power supply it came with was a 7v (same as the one for my IQ 4, actually.). It isn’t in front of me at the moment so doing this from memory.
I used a voltmeter to measure the voltages. When I get back home I’ll post the voltages I’m seeing, but I remember the battery voltage matched the voltage printed on the battery almost exactly (I think slightly higher by tenth’s of a volt), and the power supply was very similar to its stated voltage.
I also probed the board a bit - I remember I saw the battery being charged by voltage going back to the battery of about 0.51v … not sure that is normal, but it made me think there was at least some sort of flow across the board. I’ll post real numbers later. In the meantime do you know the Amps rating need for the 5.5v power supply ? I could create that as a test. Thanks
In the meantime do you know the Amps rating need for the 5.5v power supply ? I could create that as a test. Thanks
Don’t try an alternate voltage, I would check the panel label first to be sure. It is likely 7VDC, but the electrical requirements will be on the model label on the back of the panel.
I originally suggested checking the voltage because you said you weren’t sure on the version/age and it sounded like you might have been talking about using a power supply that was known to work on another panel, maybe not the one this panel came with.
Is that battery swollen at all?
I would leave it plugged in for a 4 or 5 hours first to verify the battery is charged up enough. Low charge on a lithium battery pack is actually not that low on voltage. The voltage curve drops off abruptly as the battery is drained completely.
Correct power supply confirmed. Back of IQ2 lists the part numbers of power supply to use, and I have one of the three listed (the SW-070100AB)
Hard to tell if the battery is swollen, as I’ve not seen this battery before in the flesh. Maybe like a little air is trapped under the label? But not ‘blown up’ like I’ve seen a laptop battery get.
The 7v power supply is measuring 7.5v at the panel,
and the 3.8v battery is giving 3.42v. So yes, maybe it is low!!
I will leave it plugged in overnight and see what happens. Thank you!
