Request for smart gateway password

[nahome]

I’m trying to pair my ADC-v530 to my ADC-SG130 using WPS but it consistently times out. I’ve read there is a way to pair using AP manually if I have access to the smart gateway password which seems only visible in the dealer’s portal. Please let me know how to request that from support.

[nicholas]

Yes, you can attempt to connect those devices using AP mode on the camera.

I’ve sent you a separate private message with the passwords for your Smart Gateway and Smart Chime.

Steps to connect a camera via AP mode can be found in the guide below.

How to connect an Alarm.com video device via AP Mode

AP Mode Access Point (AP) mode allows for devices to be added to a secure home wireless network by connecting to the camera’s temporary access point using a Wi-Fi enabled device. AP mode installation steps Activate AP mode on the camera: Connect the camera’s AC adapter and plug it into a non-switched outlet. The camera’s LED illuminates red while it is booting up. Wait for the camera to finish its startup process. This should take approximately 2 minutes for most Alarm.com video cameras. Press…