My new Qolsys remote panel in nighttime mode lights up for a few minutes then goes dark again during the night.. This wakes us up. No reason I can find for this. Otherwise it appears to be working fine. Is this a defect or a programming issue?
Does this always occur around the same time? Can you let me know the last time this occurred so that we can investigate history?
I know it happened about 5am mountain daylight time on Monday. Also
I believe last Saturday around 11pm or midnight. It may have happened more frequently and not awakened us.
Can you try performing a firmware update on the panel? The remote keypad should automatically update to the latest if on Wi-Fi. The instructions for the update are on the release notes in the link below
After this, let us know if it still keeps having this issue