Power supply and wire is original provided with the unit. 5.5v power supply checks out as good with a multimeter. Battery is NOT bloated and looks fine. Battery and Power disconnected for 1 hour. Does not fix problem.
Based on this, its seems the unit has an irreperable hardware failure and needs to be replaced. Unit is beyond the 2yr warranty. What fun. Doesn’t any company make a product with a shelf life beyond a few years?
Did that panel come with a 5.5VDC power supply? Those power supplies came with pre-revision E panels, I believe those were manufactured in 2018 or before. More recent IQ Panel 2 systems come with a 7VDC power supply.
We’ve seen a fairly high rate of that specific failure on IQ Panel 2 systems though. I understand the frustration. Luckily we have not seen any similar type of failure in the IQ4 Hub or IQ Panel 4.
Can I replace with something other than Qolsys?
You could yes, it looks like most of your sensors are Honeywell 345Mhz sensors. PowerG would not be compatible though with something like a 2GIG panel. The PowerG sensors would need to be replaced if you went with a 2GIG Panel.
I would recommend the IQ Panel 4 345Mhz version for compatibility with all the existing sensors.
How do I figure out if I have a 319.5 or 345 version?
Your IQ Panel 2 connected to Surety is a 345Mhz version.
If I order today, how quickly can I get it?
Products are shipped from the nearest available warehouse, shipping is usually 2-3 days at the fastest though.
Also, with a replacement panel, will I have to re-enroll all my sensors, codes, schedules, and x-wave devices? Or is there a way to transfer the old data over thru Surety? (Can’t do it from a dead panel). If you can do it, how long do you keep the stat from a cancelled account?
An automatic backup of your system is available in Alarm.com, which contains panel user and sensor programming. Your panel looks to be of a sufficient firmware version that we can use the backup to apply to an IQ Panel 4.
Z-wave devices cannot be backed up and restored in this fashion. They would need to be manually reconnected to the new panel.
The backup is only available on an active Alarm.com account, it is saved within Alarm.com. If the account is cancelled we would no longer have access to that backup.