Potential New Surety client looking for some info on switching original Safemart/Livewatch IQ2 system to Surety. Currently with Brinks and can’t wait to leave.
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I’ve been getting messages from Brinks about needing a communicator upgrade. I’m guessing I still have a 3G cellular module and a 4G is required? During the switchover to Brinks, they lost the info that I’ve always been a DIY customer and they refuse to upgrade the panel without one of their “technicians” coming to the house to upgrade the panel.
Does Surety have the upgraded communicator available? -
I need to go through the 30-day cancellation with Brinks to get them to release the module. I checked on Surety’s website for the IMEI number and it is registered. If the upgraded communicator (in previous question) is available, would I still need to have them release the current and outdated module to start service with Surety?
-Is my understanding correct that when Alarm.com releases the modulator I’ll have to cancel/deactivate my current Alarm.com account?
- Does Surety have any updates and/or patches available for the IQ2 panel? My panel shows no updates or patches in the past 6 years.
Thanks for any help and guidance navigating the switch-over. Looking forward to working with a common-sense company that “gets it”!
Best,
Jeff