Qolsys IQ Panel 2 Firmware Release Information

Firmware 2.1.1

Release Notes:
Fixes/Improvements:
• Automatic communication tests now report as an E602. Manual communication tests report as an E601
• Fixed an issue where the panel could report cellular signal strength values while disconnected from the
network
• Fixed an issue with IQ Remote reporting correct supervision status on the Alarm.com backend
• Fixed an issue where IQ Remote could display a red emergency screen
• Minor Power-G fixes and improvements
• Fixed an issue where nighttime mode would turn Z-Wave voice prompts back on if previously disabled

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.1.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

Firmware 2.2.0

Fixes/Improvements:
• Panel Motion get it’s own new Sensor Type.
• Manage My System page Bluetooth & Software Update improvements.
• One-way listen only mode is enabled during duress code alarms for accounts using Two-Way Voice.
• Panel Glass Break now supported in Stay mode. Group 13 with low sensitivity to prevent false alarms.
• Addressed an issue where certain motion detectors could cause a false alarm

New Features:
• Bluetooth speaker support for Anker 3102 speakers. Can be used for remote voice annunciation, chimes and Two-Way Voice.
• Add/Edit Sensor pages now display in two-columns.
• Multi-channel Z-Wave support added for the Qolsys Smart Socket.
• Support for the Alarm.com Remote Temperature Sensor (ADC-S2000-T-RA).
• Consolidated Alarm page for panic buttons (Police, Fire, Auxiliary). All 3 panic types can now be sent from a single page.

• Live View with Audio: View Alarm.com cameras on the IQ Panel 2 and 2 Plus 7” HD touchscreen. Supported cameras include video only models: ADC-V722W, ADC-VC725, ADC-VC726, ADC-VC825,
ADC-VC826, and the following models that also include two-way audio: ADC-V521IR, ADC-V522IR
• Live Answer: Stream the Alarm.com Skybell Video Doorbell directly to the IQ Panel 2 and 2 Plus 7” HD
touchscreen. This innovative feature includes live two-way audiostart/end a call, remote door lock/unlock & remote disarm, while continuing to provide doorbell call and motion notifications sent to your smart device. Supports Skybell HD & Skybell Slimline

Firmware 2.2.1

Fixes/Improvements:
• Improved reliability and performance for Live Answer and Live View.
• Added fix to filter out the unnecessary Motion Activated messages being sent from panel to Alarm.com.
• Fixes a Chime and Voice issue that erroneously resets the settings to the Nighttime Mode Settings after a software update.
• Addresses an issue where extra zones (130 - 136) could be present on Alarm.com.
• Fixed an issue where the panel could report cellular signal strength values while disconnected from the
network.

Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.2.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

IQ PANEL 2 & 2 PLUS - 2.3.0 SOFTWARE UPDATE

New Features:

• Added support for up to 4 Partitions along with a screen lock to limit access
• UL1610 Central-Station Burglar Alarm compliance added for commercial applications
• Commercial device names added
• 6 digit user codes now supported
• Added support for new PowerG Devices:
• Smoke Detector (PG9936)
• CO Detector (PG9933)
• Recessed Contact (PG9307)
• NEW Vanishing Door/Window (PG9303)
• NEW Door/Window with Aux input (PG9309)
• Outdoor Door/Window (PG9312)
• 360° Ceiling-Mount PIR (PG9862)
• 2-Way Wireless Keypad Arming Station (WS9LCDWF9)
• Panel Camera Improvements:
• Panel Camera “peek-in now” & “peek-in next motion” from Alarm.com added
• Disarm Photos after Remote Disarm (Bluetooth, Keyfob or Alarm.com Disarm), triggered by first motion
detected from the built-in Panel Motion
• IQ Remote Link Quality tool added to measure Panel to IQ Remote Wi-Fi connection performance
Fixes/Improvements:
• Maximum number of supported Thermostats changed from 6 to 10
• Maximum number of supported Door Locks changed from 6 to 20
• Automatic Daily Communication Test (24 hour) now supported
• User Code names (First Name, Last Name) now sync between the Panel and Alarm.com
• Fixed an issue so that the swinger shutdown count (1 -6) now performs as designed
• Added new Sensor Type (Temperature - Group 51) for the PowerG Temperature Sensor (PG9905) to allow for raw temperature sensor monitoring with settable High and Low thresholds
• Improved integration with the PowerG PIR CAM (PG9934P or PG9944) so that the Panel now captures 10
images from the PIR CAM during an alarm event and stitches them together into a video that is stored locally on the panel. 1 static Alarm Photo from the PIR CAM is also sent to Alarm.com

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.3.0 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

IQ PANEL 2 & 2 PLUS - 2.3.1 SOFTWARE UPDATE Release Notes:

New Features:

Added a new setting on the Panel for Alarm.com Wellness. When this setting is enabled, Auxiliary Pendants learned in to Group 6 behave like a traditional PERS pendant. The system generates a signal to Alarm.com and to the Central Station, but does not generate a loud alarm locally which must be subsequently disarmed. This new feature enhances usability where an elderly user may not have the capacity to arm or disarm the system between Auxiliary Pendant button presses.

Fixes/Improvements:
PowerG Keypad (WS9LCDWF9) integration improvements:
• Battery only mode now supported. Backlight turns off when in battery only mode
• Fixed an issue where the keypad could chime, even when chimes were turned off at the main panel
• Fixed an issue where sensors could show open on the keypad, even when closed
• Communication stabilized to solve continuous state of “Panel response not received”
• Entry/Exit beeps improved to match the main panel
• Enter a user code when disarmed to arm the system to Stay now supported

Fixed an issue with the Communication Test timer (Daily, Weekly, Monthly) where automated tests would stop
after 20 attempts until reset

The “Easy Install Wizard” was reordered so the Dual-Path Test follows the Wi-Fi page and the Software
Update page moved to the end of the Wizard. This improvement helps with the flow of the Wizard and
ensures that Alarm.com programming templates can be received as part of the Wizard process

Removed the ability to allow the Master Code to relaunch the Wizard on next power up

Fixed an issue where Chimes and Voices would not restore to previous defaults after exiting nighttime mode

Partition naming improvements, including syncing of Partition names between the Panel and Alarm.com,
when reverting from multiple Partitions back to one and for custom Partition names on IQ Remote

Added error code reporting and troubleshooting language to the LiveView Camera page on the Panel in the
event that Cameras are not streaming to the Panel

No longer allow Master Code to Master Reset an IQ Remote

Added support for newer models of the Anker A3102 Bluetooth speaker

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.3.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

IQ PANEL 2 & 2 PLUS - 2.3.3 SOFTWARE UPDATE - RELEASE NOTES

Fixes/Improvements:

• Added the ability to get the “Long Sensor ID” from the PowerG daughter card and report it to Alarm.com
• Added the ability to get the “Device Firmware Version” from PowerG Sensors if Auto Learned after updating to
2.3.3 and report it to alarm.com
• Added the ability to send Alarm.com the PowerG daughter card radio and modem firmware versions

Update Instructions:

Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.3.3 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

Firmware 2.4.0:

Partitions 2.0:
• Global arming
• Global sound distribution for alarms
• Bluetooth Disarming by partition

User Interface:
• All new Home Automation only page
• All new Wellness only page
• Option to turn off the Security page. This feature is designed to be used when offering standalone home
automation or wellness services and when security is not needed.
• Option to turn off the Lock page and the Thermostat page
• New dynamic Screen Lock page. Can be enabled independent of partitions

Liftmaster Garage Door Control:
• The Panel now displays UI for Liftmaster GDO devices that are paired to Alarm.com. This feature allows
control of Liftmaster devices directly from the Panel screen

Scenes:
• Control Alarm.com scenes directly from the panel. This setting is disabled by default but can be enabled
from the panel or from AirFX

IQ Remote:
• Connectivity improvements
• Alarm Videos via built-in camera
• LiveView Alarm.com cameras and video doorbell on IQ Remote secondary keypad. Video only, no audio.

Z-Wave:
• Panel support for Z-Wave version 6.81.03, which includes S2 security and SmartStart. (Note: 6.81.03 will
only be loaded on panels that are manufactured with 2.4.0 and not for panels that receive 2.4.0 OTA)
• SmartStart enables faster, easier enrollment by using the built-in Panel Camera to scan the QR code
on SmartStart enabled devices. Simply scan the device and power it up
• Support for LQI 2 (link quality indicators)
• Emergency heat mode for Z-Wave thermostats now supported

Easy Install Wizard:
• Added pages for Sensor Signal Strength test and IQ Remote secondary keypad learning
• 80.25 PowerG Modem Firmware Update:
https://dealers.qolsys.com/wp-content/uploads/2019/06/TSB-190621-80.25-PowerG-Update.pdf

Panel Motion:
• New sensitivity settings (high, medium, low) for the built-in Panel Motion Detector
• Mask off up to 4 distinct areas for the Panel Motion to ignore when calculating pixelation change

QR Code Scanning for Auto Learning of S-Line Sensors without opening the box

French and Spanish language changes

PowerG:
• PowerG PIR CAM (PG9934 & PG9944) images now push to Alarm.com with correct device type and name
• Support for “Peek-in Now” on PowerG PIR CAM (PG9934 & PG9944) from Alarm.com
• Pairing improvement for sensors that do not correctly associate at time of learn in. Sensors will now show
in the “not networked” state and will go into RF failure following the RF supervision setting on the Panel
• Turn off PowerG siren (PG9901 & PG9911) during two-way voice calls
• Removed PowerG incompatibility pop up when trying to auto learn older PG9914 & PG9933 devices if the
daughter card has been updated to 80.25 and is now compatible
• Added support for the Aux input on PG9945 sensors to be programmed as NC or NO and to be used as
Sensor Type Heat, Group 26
• Added support for “High Traffic Shutdown” configuration on compatible PowerG motion detectors
• General PowerG keypad (WS9LCDWF9) improvements, including chime button and backlight On/Off
support
• PowerG temp sensor (PG9905) improvements for Group 51 & 52 including a broader range of available
temperature thresholds. High/Low threshold reporting for Group 51 now supported by Alarm.com
• Improved signal strength reporting on the PowerG Sensor Test page on the Panel
• Added chime, entry/exit beep capability and volume adjustment (Low, Medium, High) to PowerG indoor &
outdoor sirens (PG9901 & PG9911).
• Added support for additional PowerG Devices:
• Outdoor Door/Window (PG9312)
• 360° Commercial Ceiling Mount PIR (PG9872)
• Outdoor Curtain PIR (PG9902)
• Updated weather mapping and translations

Two-way voice DTMF initialization improvements

Added the ability to manually bypass glass break and shock Sensor Types on arming

New Sound setting to turn Exit beeps On/Off for the Quick Exit feature

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.4.0 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

Firmware 2.4.1:

Fixes/Improvements:

• Fixed an issue where the new IQ Remote (QW9104-840) could continue to sound Entry
Beeps for a short period of time after disarming from the primary panel

• New setting to disable Disarm Photos on the IQ Remote

• Added a new setting to disable the Panel Camera page from the Panel UI. When this
setting is Disabled it automatically turns off Disarm Photos, Alarm Photos, Alarm Videos &
Settings Photos

• Added support to correctly display Panel time for the Atlantic Time Zone (GMT -4)

• Added the ability to get consecutive Doorbell chime tones when the Skybell is pressed
multiple times during a single notification event

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.4.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

Firmware 2.4.2

Release Notes:

Fixes/Improvements

• Fixed an issue where the new IQ Remote (QW9104-840) could continue to sound Entry
Beeps for a short period of time after disarming from the primary panel

• New setting to disable Disarm Photos on the IQ Remote

• Added a new setting to disable the Panel Camera page from the Panel UI. When this setting is Disabled it automatically turns off Disarm Photos, Alarm Photos, Alarm Videos & Settings Photos

• Fixed an issue where Panel time could show an hour earlier than actual time

• Added the ability to get consecutive Doorbell chime tones when the Skybell is pressed multiple times during a single notification event

• Fixed an issue that was introduced in 2.4.1 where the Thermostat page on the Panel could be blank

Update Instructions:

Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly.

1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.4.2 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

IQ PANEL 2 & 2 PLUS - 2.5.0 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

Release Notes:

New Features:

• Added a new Sensor Group (53) and Sensor Type (High Temperature) for use with environmental temperature sensors like the IQ Temp (QS5515-840) and the PowerG Temperature Detector (PG9905).

• Added a new Sensor Group (25 - Non Reporting) for Sensor Types: Water, Temperature & Freeze. This allows environmental sensors to report to Alarm.com but not to the Central Station if desired.

• Added support for Sump Pump integration via Alarm.com when the Water Management service plan is enabled.

• Added the ability to delete a failed Z-Wave node from Alarm.com.

Other Fixes/Improvements:

• Increased the Sensor Name length from 24 characters to 56 characters.
• Photo Frame Start Time can now begin 1 minute after last touch.
• Added the ability to send Panel overheat notification to Alarm.com.
• New Motion Detector quick names added to the default Sensor Name library.
• Disabling the Panel Camera setting on the Panel now disables the Panel Camera from the equipment list and tile from the Alarm.com backed and end user app.
• Master Code now has access to Language Settings.
• Made small language translation changes to Spanish & French (Canadian).
• Added access to Help Videos on the final page of the Easy Install Wizard.
• Improved Weather Icon mapping between the Panel and Alarm.com.

IQ Remote Improvements:

• Sound/Voices
• Fixed an issue where IQ Remote could stop chiming.
• Added Severe Weather Alert annunciation to IQ Remote when enabled on the primary Panel.
• Network Connectivity
• Fixed an issue where the IQ Remote could get stuck in the Network Reconnection page.
• Addressed miscellaneous connection use cases to improve reliability.
• Photo/Video Changes
• Photo Frame images can now be pushed from the primary IQ Panel 2 to the IQ Remote.
• Added the ability to record duress alarm videos from the built-in camera on the IQ Remote.
• Disarm Photos from IQ Remote can now be enabled/disabled.
• Modified “LiveView” cameras on the IQ Remote to be full screen.
• Improved Alarm Image upload timing to the primary Panel.

Wellness Improvements:

• Send Wellness “Check-in, Check-out” photos to Alarm.com when used with a service plan that has “ImagesPlus” enabled.
• Wellness Alarms now “ring” at the panel during a two-way voice call to provide end user feedback that a call is being made.
• Added Wellness alarm voice annunciations.
• Added automatic volume adjustment during a Wellness alarm event.
• Added a change so that Wellness alarm notifications are automatically cleared after 12 hours.

PowerG Improvements:

• Added support for EOL resistor detection from the auxiliary wired input on the PG9945, PG9309 & PG9312.

• “Group 2 - Fixed Silent” with PowerG single button panics (PG9938) & two button panics (PG9949) is now supported.

• Added new settings to allow PowerG Supervision to be independent of Legacy RF supervision. Settable between 20 min, 30 min, 1 hr, 2 hrs, 4 hrs, 12 hrs, 18 hrs & 24 hrs.

• PowerG Sensor re-syncing and Not Networked status are now dynamically displayed as part of the sensor status on the Home Page.

• Added a Setting that allows the sounders in PowerG Smoke Detectors to act as additional sirens during all alarm types.

• PowerG sensors now display in the Sensor Test during the Easy Install Wizard.

• PowerG PIR CAM’s (PG9934P & PG9944) can now be used for visual verification at the Central Station for Fire and CO alarms.

• Added support for the new PowerG Wireless Outdoor Curtain Motion (PG9902).

• The PowerG Sensor Test on the Panel now shows historical signal strength for PowerG sensors.

• The strobe on PowerG Sirens (PG9901 & PG9911) now flash according to siren type.

• Quick Exit now supported on the PowerG Keypad (WS9LCDWF9).

• PowerG Keypad (WS9LCDWF9) buzzer now stops during a two-way voice session.

• Support for PowerG Repeater (PG9920) AC failure notification.

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.5.0 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green

IQ PANEL 2 & 2 PLUS - 2.5.2 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

Release Notes:

Qolsys Fixes/Improvements:

• Improved filtering for low battery alerts when using an IQ Hardwire 16

Alarm.com Fixes/Improvements:

• Updates to broadband communication between the panel and Alarm.com
• Fix for reporting carrier stats to the backend for enhanced troubleshooting
• Fixes for intermittent issues with image uploads

*NOTE: If manually applying the 2.5.2 software update via the patch tag below to a panel currently running 2.5.0 or 2.5.1 software, you must FIRST change the “log level” to Verbose in order to ensure the patch gets applied. To do this go to Settings/Advanced Settings/Installation/System Logs. Then change the log level to Verbose. You may then update like normal via the patch tag in the instructions below.

Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.

1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.5.2 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

IQ PANEL 2 & 2 PLUS - 2.5.3 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

New Features:
• New Panel settings for Panel Ambient Noise Detector to adjust noise threshold and duration. This feature is
designed for MDU settings where noise complaints are a concern and can be turned on in place of using the
built-in Panel Glass Break. Alarm.com support for this feature will be added to the backend in the future
• LiveAnswer support on the Panel for video devices with non standard aspect ratio streaming
• Future support for Z-Wave 700 series daughter cards
• New drop down in the Easy Install Wizard to change the language to 1 of 13 different languages
• New page added to the Easy Install Wizard with QR Code links to download the Alarm.com app for Android and iOS
• The Easy Install Wizard now provides contextual help screens with additional information like how to pair and test Door/Window and Motion sensors
• Added the following new languages to the Panel: German, Danish, Portuguese, Hungarian & Romanian

PowerG Improvements:
• Support for the new PowerG Wired to Wireless Converter (PG9WLSHW8).
• Up to 2 converters can be added on a single Panel
• Support for regular zone types as well as 2-wire smokes, 4-wire smokes, 4-wire CO’s and up to 4 PGM’s (programmable outputs) is included on each converter
• PowerG Modem Firmware Version 2.38
• Support for Prox Tags when used with the Visonic PowerG Wireless Keypads (KP141 & KP241)
• Added support for Fire Trouble and Dirty Detector on the Panel and Alarm.com when using PowerG Smoke Detectors
• Probe Disconnected trouble condition supported on PG9905 Temperature Sensors
• Panel now supports the ability to disable the Reed switch and Aux input on the PG9309 & PG9312 as well as the Aux input on the PG9945 during disarm, significantly extending battery life on high traffic doors
• PG9945 and PG9309 Door/Window Sensors can now be learned in twice (auto then manual add); once for the internal Reed switch and a second time for the Aux input
• The Alarm.com backend now supports the Not Networked status in the event history when a PowerG sensor is learned into the panel, does not complete network association and goes in to RF Sensor failure

Other Fixes/Improvements:
• New functionality to allow disarming from the main Panel during an exit delay when the original arming command came from an IQ Remote, PowerG Keypad or Keyfob
• Improvement to allow IQ Remotes to pair to routers using the Protected Management Frame (PMF) protocol
• 500 series Eaton Z-Wave switches are now supported (RF9601, RF9617, RF9640-N & RF9642-Z)
• Audible and visual indication of dual-path path failures for Panels with the EN Grade 2 setting enabled
• Improvement to Swinger Shutdown behavior. When a sensor has reached its swinger shutdown limit, the next sensor event will cause the Panel to send a swinger shutdown event to Alarm.com
• Help videos for each of the 13 language on the Panel are now supported
• Added support for 3 new Sensor Groups giving additional flexibility to the way Keypads, Keyfobs and Panic Buttons can be programmed: (3) Mobile Silent, (5) Fixed Silent Auxiliary, (7) Mobile Silent Auxiliary
• Improved the built-in Z-Wave Diagnostics Map on the Panel when using the Z-Wave 6.81 SDK to include RSSI values and the ability to move devices on the map
• Various improvements to meet EN50131-1 standard

Update Instructions:

Compatibility Note: Your IQ Panel must be on software version 2.0.1 - 2.4.2, or 2.5.2 and connected to Wi-Fi to install this update wirelessly. Panels running version 2.5.0 and 2.5.1 are not eligible to update to 2.5.3 directly at this time and must be updated to 2.5.2 from Alarm.com first. A separate process to update 2.5.0 and 2.5.1 panels directly to 2.5.3 will be released in the coming few weeks.

1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.5.3 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

IQ PANEL 2 & 2 PLUS - 2.5.4 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

Fixes/Improvements:
• Fixed an issue with the 6.81 Z-Wave SDK that could cause some devices to not behave properly when S2
encryption was used (primarily Schlage door locks & Honeywell T6 thermostats)
• Improvements to an issue introduced in 2.5.3 where Liftmaster Garage Door control would not work properly from the Panel UI. Complete fix will be introduced in 2.6.0.
• Note: If Solar integration is needed from the Panel UI, then the Panel should stay on 2.5.3. If Liftmaster control is needed from the Panel UI, then Panel should update to 2.5.4. Starting in 2.6.0, both Solar and Liftmaster integration will be supported at the same time on the Panel UI
• Fixed an issue where the LED status light on the PowerG Smoke & Heat Detectors (PGx936, SMD-429, BWSMD) would not reset after an alarm if using Installer/Test Mode on the panel.
• Updated the PowerG radio FW to version 80.34. This improves communication, especially when using
multiple PowerG Wired to Wireless Translators
• 500 series Eaton Z-Wave switches are now supported (RF9601, RF9617, RF9640-N & RF9642-Z)
• Fix for PowerG Shock Sensor (PGx935, SD-304, BW-SHK) issue that occurred after 15 minute placement test
mode timeout. Additional improvement for false alarm reduction when shock sensors are paired as two
separate zones
• PowerG Keypads (WS9LCDWFx) can now sound for fire alarms generated in other Partitions when the Global
Fire setting is enabled
• PowerG Keypads (WS9LCDWFx) now display special characters on the LCD screen if used as part of a zone
description on the main panel
• Energy Optimizer now available locally on the Panel to configure Z-Wave thermostats and smart plugs so that
they reduce and shift on-peak energy usage to off-peak (Time-of-use electric rate plans)
• Note: The Energy Optimizer should not be used in conjunction with Alarm.com thermostat schedules and is not compatible
with “Give Back, Get Back” participation via Alarm.com
• Small improvements to contextual help videos as part of the Easy Install Wizard
• Small changes to support Canadian ULC-S304 - Level 1 (Residential) and Level II (Commercial) listings
• Added a new setting for ULC Commercial Power Restoration
• Increased Z-Wave 700 power level setting for EU Panels for better performance
• PowerG PIR CAMs (PGx934§, NEXT CAM PG2, NEXT CAM K9-85 PG2, BW-IRC, BW-IPC, PGx944, TOWER
CAM PG2, BW-ODC) will take a picture on activation of Fire/CO alarm for EU Panels. Additionally, PIR CAMs
learned into Group 25 will also take pictures while the panel is armed
• When EN Grade 2 is Enabled, User Codes are hidden with “dots” instead of showing the actual code

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 before they can be updated to 2.5.4
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.5.4 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

2 Likes

IQ PANEL 2 & 2 PLUS - 2.5.5 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

Fixes/Improvements:
• Fixed a rare issue with PowerG device syncing in 2.5.3 & 2.5.4 after updating or power cycling the panel.
• Fixed an issue where some non-english Help Videos on the Panel would not play properly
• Includes the critical firmware2 fix that could cause certain panels to automatically reboot.

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 before they can be updated to 2.5.5
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.5.5 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

IQ PANEL 2 & 2 PLUS - 2.6.0 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

New Features:
• Support for the soon to be released IQ WiFi mesh router. Setup, control and configure the router directly from the Panel screen
• Added support for DSC hardwire keypads (HS2LCD, HS2ICN) via the CORBUS on the PowerG Hardwire to Wireless Translator (PGxWLSHW8) with firmware v1.1. Also added new PGM system triggers for Police, Fire, Aux & CO emergency
• Added support for DSC NEO wire-free keypads HS2LCDWFx, HS2LCDWFxENG
• Support for the new v4 PowerG daughter card
• Panel now supports remote Z-Wave Smart Start integration from Alarm.com
• Includes the critical firmware2 fix that could cause certain panels to automatically reboot.

Fixes/Improvements:
• New Setting to allow the Panel to send 1 or 10 images taken by PowerG PIR CAM’s (PGx934§, NEXT CAM PG2, NEXT CAM K9-85 PG2, BW-IRC, BW-IPC, PGx944, TOWER CAM PG2, BW-ODC) during an alarm event to the Alarm.com backend. Previously, 10 images were stored locally on the Panel and only 1 image was sent to ADC.
• New setting to allow Dealers to be able to select the time that Communication Tests are sent to the monitoring station, if no selection is made then the time will be randomized
• New setting for detection direction on PGx902 Outdoor Curtain PIR, allowing left to right, right to left or both
• Ability to disable the PowerG activation LED on devices to conserve battery
• Added Partition support for EN Grade 2 panels
• Improved 700 series Z-Wave performance on UK & EU panels
• Bluetooth Disarm now available for UK & EU part number panels
• Added language support for Spanish (Spain), French (France), Finnish & Polish
• Added support for European date format DD.MM.YYYY
• Improvements to cellular signal strength matching between the Panel and Alarm.com for Latin America
• Silent panics and audible panics now report separate CID codes to a central station
• Duress alarm and silent police alarm can now be dismissed from Alarm.com
• Generic improvements to PowerG Wirefree keypad functionality (WS9LCDWFx)
• Keyfob arming now follows the Auto Bypass setting on the Panel
• Duress codes from KP-140 & KP-141 now transmit to Alarm.com
• Fixed an issue where the PGx905 Temperature sensor would send double alarms for the same temperature event
• Fixed an issue related to virtual device integration on the Panel which includes Liftmaster Garage Door control from the Panel UI and Solar Integration from Alarm.com

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated to
2.6.0
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.6.0 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

IQ PANEL 2 & 2 PLUS - 2.6.1 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS

New Features:
• Added a new motion detector Sensor Group (45) - Away/Stay Instant Non Follower
• Now compliant with BS-8243 standards (UK)

Fixes/Improvements:
• Fixed an issue related to SRF sensors identified in TSB 210705
• Stability improvements to dual-path communication connectivity to the Alarm.com backend
• Improved push notification of message center messages while on Photo Frame screensaver
• Improved boot-up after software update
• PowerG activation LED can now be enabled/disabled on previously paired PowerG devices
• Minor improvements to Spanish and Finnish language translations
• Improved Doorbell camera streaming/push notifications from the lock screen
• Alarm.com backend now displays username when arming/disarming from PowerG keypads KP-140, KP-141 & KP-241 with a code
• Fixed an issue with a new improvement in 2.6.0 where silent and audible panics triggered from the Panel are able to report as separate CID codes to the central station
• Fixed an issue introduced in 2.6.0 related to Daily and Weekly Communication Tests signaling to the Central Station

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated directly to 2.6.1
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.6.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

IQ PANEL 2 & 2 PLUS - 2.6.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

Release Notes:
Fixes/Improvements:
• Fixed an issue in 2.6.1 related to S2 versions of Linear Garage Door Openers.
• The check box option to re-launch the Easy Install Wizard after next power up now works correctly
• Support for dynamically loaded Help Videos in languages other than English now work as expected
• For systems where EN Grade 2 is Enabled, Entry Beeps countdown during the Entry Delay
• Third Party Integrations now require 6 digit user codes be enabled for enhanced security.

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated
directly to 2.6.2
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.6.2 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green

IQ PANEL 2 & 2 PLUS - 2.6.3 SOFTWARE UPDATE

Release Notes:
Fixes/Improvements:
• Optimized implementation of 6 digit users codes for Third Party Integrations that was launched in 2.6.2
• Control4 customers are encouraged to update to 2.6.3 at their earliest convenience to take advantage of these security changes
• 6 digit user codes should be enabled before the update is sent to avoid disruption of the integration connectivity
• Revised localization for Portuguese markets
• Corrected an issue with UK entry delay process when using secondary keypads

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated directly to 2.6.3
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.6.3 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

1 Like

IQ PANEL 2 & 2 PLUS - 2.7.0 SOFTWARE UPDATE

Release Notes:
New Features:
• Support for PGxWLSHW8 & PGxHRDW8 PowerG Wired to Wireless Module firmware version 1.2. This will allow for connection of up to four (4) HSM2108 zone expanders and one (1) HSM2300 power supplies per module; increasing the total possible PowerG hardwire to wireless zone count from 16 to 80. Also added
“Temperature” as a hardwire Sensor Type and Flood Emergency as a PGM Output Rule trigger
• New configurable end user page on the Panel for IQ WiFi that shows network status, allows connection to the Guest network via QR code and ability to run a speed test
• Sensors can now be individually bypassed from the Alarm.com app at the time of arming
• Doorbell Camera pop up notifications on the Panel now have a dedicated volume slider. This allows for independent control of Doorbell ringing volume from the main Panel volume (chimes and voices)
• Added support for QR code scanning for IQ WiFi connection
• Added support for the new PowerG Wireless Photoelectric Beam Detectors (PG9200AX & PG9350SL)
• Ability to select a specific cellular network from the Alarm.com backend (Manual Network Selection) and keep the panel connected to this cellular network, ignoring other available networks
• Added the ability to use scenes for gate control and audio control on the Panel
Fixes/Improvements:
• Updated PowerG Radio Firmware Version to 82.8 which fixes an issue related to PG9975 early low battery.
• Includes IQ WiFi firmware 1.1.0 which allows IQ WiFi to update independently from Panel Software in the future
• Improvement to IQ Remote connectivity by automatically toggling WiFi off/on when the remote keypad loses communication with the Panel
• Thermostat UI on the Panel can now show half degree increments where needed
• Added messaging on the Alarm.com history to show when Exit Delay is complete
• When disarming from the Panel during Nighttime Mode, the Panel will not emit any chime or beep
• Proximity Tag Management moved from the Security Sensors page to the User Management page, which allows end users to more easily manage Prox Tags without the need for an Installer Code
• Addressed an issue where under certain conditions the temperature history from PGx905 would not display on Alarm.com
• Added the ability to utilize PowerG sirens (PGx901, PGx911) to annunciate Trouble Beeps
• Added new motion detector Sensor Groups (43 Away-Instant, Stay-Delay, 44 Away-Instant Interior)
• When Swinger Shutdown is Disabled, Panel will transmit up to 128 alarms per zone per arming period
• Panel Wi-Fi signal strength on Alarm.com now matches the signal strength value from the Panel
• Panel Wi-Fi encouragement features can be disabled in cases where no Wi-Fi is present at the installation
• PowerG PIR CAM’s (PGx934(P), NEXT CAM PG2, NEXT CAM K9-85 PG2, BW-IRC, BW-IPC, PGx944, TOWER
CAM PG2, BW-ODC) will now send up to 6 alarm images to the Alarm.com backend for each trip during the
same arming period. Previously, only images from the first alarm trip were sent.
• KP241 keypad LED now follows the Panel arming state
• Panel Camera disarm photo is captured on next motion when disarming from secondary keypads
• Panel Camera now captures a Alarm Photo during a Duress Code event
• Addressed an issue where a Wifi Comm Fail notification was present on EN Grade 2 systems that had DualPath turned off
• For EN Grade 2 systems with Final Exit Door Arming enabled, added the ability to arm partitions without having to trip an Entry/Exit zone
• EN Grade 2 systems now support Duress Codes and a new Duress Authentication Setting
• For EN Grade 2 systems where Final Exit Door Arming & Scenes are enabled, you can now arm using Alarm.com without needing to trip an Entry/Exit zone
• Anti-Masking is now supported (On/Off) for PowerG motion sensors that support this feature
• Modified Detection Sensitivity to Detection Counter (1 event/2 event) for all PowerG motions detectors that support this feature
• Added the ability to program the auxiliary input terminal on the PGx945 and PGx309 as Shock, High Temp or Low Temp Sensor Types
• Added several improvements when using PowerG Wire-Free Keypads (WS9LCDWFx & HS2LCDWFx) and hardwired CORBUS Keypads (HS2LCD & HS2ICN):
• Arming with a code now arms the system to Away, unless the Auto Stay setting is enabled and the premise is not vacated during the Exit Delay, then the system will arm Stay
• Fixed an issue where keypads could show a false low battery alert from a paired Bluetooth phone
• Exit delay beep sounds now follow the main panel when “Exit Sounds” are disabled
• Support for EU Z-Wave heating control, hot water boilers and thermostatic radiator valves (TRV), keeping all linked devices in sync
• Correct Zone ID number is now transmitted to the Central Station as part of a Zone trouble/restore message for CORBUS keypads
• Increased the Z-Wave Thermostat Limit from 10 to 40 devices
• Improved handling for the Z-Wave Aeotec Smart Switch 6
• Changes to Spanish and Portuguese language translations

Wifi Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated
directly to 2.7.0
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.7.0 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

SD Card Update Instructions

If you are not able to update your panel’s software using the Wi-Fi connection, follow the steps below to use an SD card:

  1. Insert a micro SD card into your computer. *( We recommend using a “class 4” or higher micro SDHC card with 4gb-16gb storage space)
  2. Click the download link below (we recommend saving it to your desktop)
    DOWNLOAD SOFTWARE PATCH
  3. Once the file is downloaded:
  • Locate the file called “Software-Patch-270.zip”
  • Right click this file and select “Unzip” or “Open”
  • You should see a folder with three (3) files inside: “2.7.0rc26.20220331_b26_full_upgrade.zip” “release.txt” and “signature”
  • Drag ALL THREE files to your SD card. These are the ONLY files you’ll need, so delete ANY other files
  • Safely remove the SD card from your computer
  1. Slide your micro SD card into the slot on the right side of the IQ Panel.
  2. Swipe down from the top of the screen and touch “Settings”
  3. Touch “Advanced Settings” and enter a valid installer code (default is 1111)
  4. Touch “Upgrade Software”
  5. Touch “Upgrade Using SD Card”
  6. The panel will search the SD Card for the patch and begin downloading it automatically.
  7. Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.
  8. Eject the SD Card:
  • Swipe down from the top of the screen and touch “Settings”
  • Touch “SD Card”
  • Touch “Unmount SD card”
  • Remove the SD Card from the side slot by pushing it in slightly, it should then “spring” back out

NOTICE REGARDING 2.7.0 KNOWN LIMITATIONS

Overview:
The following limitations have been identified on IQ Panel 2/2+ panels running 2.7.0 software:

  • When utilizing the IQ Hardwire PowerG (PGxWLSHW8/PGxHRDW8) module AND a zone expander
    (HSM2108):

    • An input mode selection of Normally Closed (N/C) will not trigger the zone input on zone expanders. Input mode on the expanders must be configured as Normally Open, EOL or DEOL only.
    • Zone inputs on the main IQ Hardwire PowerG module are not affected and can be configured as any selectable input mode type.
  • In rare cases, immediately after applying the 2.7.0 software update, the Panel may become disconnected from the Alarm.com backend (Cellular and/or Wifi) causing a Panel Not Responding trouble condition. Performing a Panel Reboot (Settings/Advanced Settings/Panel Reboot) will restore the connection.

    • In some cases it is necessary to completely power down the Panel (Settings/Advanced Settings/Power Down) and then to remove the battery and transformer connection before restoring battery, transformer and powering back up.

    • After upgrading locally to 2.7.0, care should be taken to verify the Panel is communicating to the
      Alarm.com backend before leaving the site.

Resolution: Both of these limitations will be resolved in a future software update.

1 Like

IQ PANEL 2 & 2 PLUS - 2.7.1 SOFTWARE UPDATE

Release Notes:
Fixes/Improvements:
• Fixed an issue where sometimes the cell connectivity path isn’t re-established after a panel software upgrade.
• Addressed a use case where PowerG sensors could unexpectedly remain “Not Networked” after a panel reboot
or panel software upgrade.

Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 first, then they can be updated
directly to 2.7.1
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter a valid installer code (default is 1111)
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.7.1 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

UPDATE IQ PANEL 2 SOFTWARE VIA SD CARD

If you are not able to update your panel’s software using the Wi-Fi connection, follow the steps below to use an SD card:

Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly. Panels running 2.5.0 & 2.5.1 must be updated to 2.5.3 before they can be updated to 2.7.1

1- Insert a micro SD card into your computer. *(We recommend using a “class 4” or higher micro SDHC card with 4gb-16gb storage space)

2- Click the download link below (we recommend saving it to your desktop)

DOWNLOAD SOFTWARE PATCH

3- Once the file is downloaded:

  • Locate the file called “Software-Patch-271.zip”
  • Right click this file and select “Unzip” or “Open”
  • You should see a folder with three (3) files inside: “2.7.1rc5.20220519_b5_full_upgrade.zip” “release.txt” and “signature”
  • Drag ALL THREE files to your SD card. These are the ONLY files you’ll need, so delete ANY other files
  • Safely remove the SD card from your computer

4- Slide your micro SD card into the slot on the right side of the IQ Panel.

5- Swipe down from the top of the screen and touch “Settings”
6- Touch “Advanced Settings” and enter a valid installer code (default is 1111)
7- Touch “Upgrade Software”
8- Touch “Upgrade Using SD Card”
9- The panel will search the SD Card for the patch and begin downloading it automatically.
10- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.

11- Eject the SD Card:

  • Swipe down from the top of the screen and touch “Settings”
  • Touch “SD Card”
  • Touch “Unmount SD card”
  • Remove the SD Card from the side slot by pushing it in slightly, it should then “spring” back out