Qolsys firmware question

[andrewlangley (Andrew L)]

My panel will not update to the 2.5.3 firmware. At 2.5.2 it says up to date. Is it possible for you guys to push the update?

[tyler (Tyler G)]

2.5.3 is not available via OTA without a patch tag.

Steps on how to update to 2.5.3, along with patch notes, can be found below:

Qolsys IQ Panel 2 Firmware Release Information

IQ PANEL 2 & 2 PLUS - 2.5.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS New Features: • New Panel settings for Panel Ambient Noise Detector to adjust noise threshold and duration. This feature is designed for MDU settings where noise complaints are a concern and can be turned on in place of using the built-in Panel Glass Break. Alarm.com support for this feature will be added to the backend in the future • LiveAnswer support on the Panel for video devices with non standard aspect r…

[BrandonB]

These are the craziest firmware update steps I’ve ever seen. Why can’t I just press update like every other consumer device?

[jwcsurety (Jason)]

Typically you can, the latest stable version is usually set to auto-update after being available for manual update for a short time.

2.5.3 specifically has a limitation in that it contains a resolution for a a particular issue with panels that have specific prior version history, and it is dependent on what version your system currently has. This will likely be handled in a subsequent update and auto-updates will resume for later versions.