I been experiencing weird issue since mobile app update to svr page. If I click little “camera” icon to get me to a camera i want to see previous recording from my svr, does not matter what camera. I have tons of recordings missing from other days that should be there stored. This happen on all cameras and days are just gray out.
Then if I go to web interface of the SVR on alarm.com all missing video and days are there and i can view them with out an issue. Once I do web interface I can go back on my mobile app and video are now populating that were gray out.
I decide to do a little test.
I waited two days and went to mobile app to check if previous day are stored on SVR, and they were not for both days. Just as previously days are gray out. Only days are showing are the days that were there since web interface was open to populate them previously. So I went to the web base on my computer and to svr tab, both days are there and i can view them with out an issue. I go back to mobile app and those days are there after web interface was open. It looks like no mater what I do mobile app will not refresh and upload new days. Seems like a bug, have you guys heard about it? Any bulletins out on that? can we reported to ADC for correction.
Nothing was changed in my house. networking is still the same. all connected as it was for pass 5 years. I try resetting my router and no change. I reboot SVR, no change. Also I don’t think that will matter anyways as it populates just fine on adc.com for me its just on the mobile app.
I have not heard other reports of this or seen it myself, but they did recently make changes to the app in terms of where SVR playback is accessed. I’ll forward your description for ADC to investigate.
I can try my wife phone when I get home. I did not erase the app since its a pain to set all the siri staff back on. But I can try if you really need me to. Let me check my wife phone first.
Jason try my wife and my son iPhone same issue. Delete my app today and reinstall on my phone same issue. Works fine on the web base adc has to be software app problem. Can we bug adc to correct issue. It’s a pain to go to web interface when I use my phone for everything.
Update was released yesterday for the app I was hoping for correction but it was not there.
All our phone are up to date I think we are all on 17.1.1 but this been going on through last few updates. Actually started after alarm.com app update when the layout of the app was changed.
No update at this time, will follow up here whenever we hear from ADC. It would likely be fixed as part of the normal development cycle for app updates (I am assuming it is 100% app related).
No new info yet, though I can say we have been unable to recreate this when testing. Are you able to test this for your SVR on an Android mobile device?
NO Android devices in my household. Sorry. But I tested on 4 different iPhone 2 ipads with same results. iPhone are 12,13,14,14 ipod are mini and regular