I tried emailing but didn’t get a response so am posting here. I have a Qolsys IQ 4 panel with 3 Power G sensors. One is a PG 9303 contact sensor. This is on my front door about 30 feet from the panel with 3 drywall walls between it and the panel.
The second is a PG9936 hear and smoke. It’s next to the panel right now.
The third is a 9935 shock and contact sensor. It’s one floor directly below the panel and maybe 15 feet over horizontally.
The panel has a strong connection to the PG9936 but loses connection entirely if it moves more than 5 feet from the panel.
The PG 9303 has no connection.
The PG9935 alternates between no connection and sometimes gets a poor one.
I know Power G doesn’t go as far inside as the advertised range but this seems absurd. I specifically got Power G for the range (I have other sensors to put much further from the panel) but if these closest ones don’t work then I will need to just return everything and cancel. I’m ready to give up as the whole system has been nothing but issues (my alarm.com thermostat will not register the C wire no matter how many times I reconnect it/plug it in)… although even if it detected the wiring I fear the panel couldn’t see unless they were also 2 feet apart!
The Power G sensor passes the test on the panel and I have no issue adding devices so think it works. But maybe I have a fault panel?
Otherwise, absent any solution, please let me know how to return my equipment for a full refund