I think I have been more than reasonable and patient over the years on these issues. I am asking you to advocate for me a little harder with ADC on the Schlage and Lutron issues
You’re referencing this thread too here, for clarity of readers.
So, I’ve spoken with ADC on this again since then, and received a follow up informing that they can confirm the devices are showing an unexpected number of events and they have said that it appears the Lutron related devices showing the high number of messages are the Shades.
There is no additional info available at this time, but ADC is working on this issue, it’s already been escalated considering the likely impact to the Shades you reported. It is a singular issue on the account and unfortunately it hasn’t been seen before, at least by me or the reps I have spoken to.
Thank you for your patience.