Lutron Shades Issue

Support
5

Yes, and I see similar behavior in your event history with regard to Lutron messages as the Z-wave lock. Looking back at examples of status communication, I am seeing an identical device change status displayed upward of 20-30 times in the exact same second.

I can’t say it is definitively that the two are related, but I would certainly assume a bug is occurring, causing these symptoms. I’ve never seen this on another account that I am aware.

I’m waiting on follow up from ADC on the info I have sent.

I went through a few days of history to see if I could find any other repeated statuses, but I did not find any examples other than Lutron and the locks, which is strange. That doesn’t mean a different example doesn’t exist, I just haven’t found one, but found plenty of those two.

6

Thank you Jason. I dont think its the panel otherwise other devices would be failing or multiple “device changes” would be sent out.

for what its worth I had issues before per this thread:

I think that most people don’t utilize the automation of ADC and 2GIG as much as I do . This is why all these things come up for me. ADC could use me as a “tester” or someone to help resolve some issues

Thank you for staying on top of ADC.

7

Looks like this issue was fixed. I assume it was due to you working with ADC.

Could you tell me what went wrong?

Can you tell me if this was related to a similar issue that is causing my Schlage locks to send multiple commands?

8

It is possible they sent some troubleshooting commands or made progress on the backend, but I have not received an update yet. When did you notice functionality resume?

9

It started working yesterday afternoon when I posted.

It would be nice to know what happened and if the learning from this will help resolve the Schlage lock issue

10

I can confirm that the strange issue of lots of duplicate status events are still happening for Lutron. I see the same one listed over 100 times this morning in fact. Alarm.com is still looking into that issue and trying to recreate it.

11

thank you. Are they working on the Schlage issue as well as it seems very similar?

12

Yes, we are treating the issues as potentially linked

13

The Lutron Repeater is malfunctioning again

14

Is it the same issue where shades are not responding?

Also, ADC would like to see if testing manually locking and unlocking the door with the door open (no friction on the bolt) makes any difference. Would you be able to test that a few times?

15

Yes same issue as where shades not responding and showing malfunction

At 1PM PDT I unlocked mnaullay and electronically the schlague locks with the doors opened. No friction on bolt

16

Thank you, I’ve updated that with ADC, to confirm we see the same repeated event so hopefully that helps narrow down what ADC is looking at.

Can you try power cycling that Lutron repeater when able? I have sent a couple troubleshooting commands, hoping we may be able to get one to go through.

17

Just an update.

I reset my panel. Because I changed some batteries (motion detector, gate) and it was throwing loss of spervision or “malfunction” errors.

I moved my repeater closer to these dvices as well.

The Lutron shades seeMed to back online, then went offline and showing “malfunction” again.

The Shclage locks are both showing malfunction and I cant clear.

18

Thank you for the update. Looks like that Lutron malfunction was short lived this time. It cleared this morning.

I received an update from ADC a couple days ago confirming that engineers were currently investigating. I do not have any concrete details or additional troubleshooting yet but hoping we should hear back soon.

I have sent a separate troubleshooting command to the lutron repeater. I am hoping to see different activity in history after this. Can you try sending a few Lutron commands and let me know when those were sent?

19

sent commands to all the lutron blinds at 12:47 PDT

20

Alright, I am actually seeing what seems like normal reporting from those events now. Let me know the next time you notice the Lutron malfunction. I’ll want to look at the preceding event history.

21

#1 Any updates from ADC on this? Can I be reassured that they are working on this and want to help me resolve this and the lock issue?

#2 I made a new rule to open my lutron blinds when disarming the panel in the morning. All the blinds do thismexcept for the Patio Room Blind which only raises 6 inches

22

No update since that last communication, but it is an active investigation.

If you just send a command to the blinds does it open all the way? If you do it from Lutron app does it open normally?

Does the same issue happen again without changing the rule?

23

Opening and closing blind works the ADC app and Lutron app and physical remote from Lutron. The favorites setting opens it 50%. But when the issue occurs it only opens about 6 inches.

I have 3 blinds. The other two work perfectly with the rule

24

No need to work on this. I fixed it