Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770)

How To
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Be notified when a package is delivered to your home or business with Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770). Using Video Analytics, the ADC-VDB770 can identify when a visitor leaves a parcel on their doorstep—notifying them immediately.

Package Alerts can be configured to notify a user right when a delivery is made, remind them if the box is not picked up, or alert them if it goes missing. The feature can be set up from the Recording Rules section of the Alarm.com Website and Alarm.com Mobile app.

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Feature details

  • Quick and easy set up as part of any ADC-VDB770 recording rule
  • Separate notifications for when the package is delivered and removed
    • Can be configured for SMS, email, and push notifications
    • A delivery notification is a package alert with a thumbnail of the parcel
    • A removal notification is a person alert with a thumbnail of the individual
  • Clips of package deliver and remove events can be easily viewed in Highlights

Important: The ADC-VDB770 requires firmware version 02203+ and OVReady firmware version 2.0.16.008+ to use Package Alerts.

Turn on/configure Package Alerts for the ADC-VDB770

Package Alerts will not trigger unless a person is detected. People detection recording rules are automatically created when a doorbell is installed, but they are turned off by default. You can turn on and configure these recording rules to use Package Alerts through the Alarm.com Website and mobile app.

Important: To ensure the timeliness of Package Alerts for the ADC-VDB770, the minimum delay between Video Analytics notifications is set to 30 seconds. If this setting is changed it may negatively affect the awareness value of the feature.

To turn on/configure Package Alerts using the Alarm.com Website:

  1. Log into the alarm.com Website.
  2. Click Video.
  3. Click Recording Rules.
  4. Click Edit Pencil Icon to edit the recording rule.
  5. In Notification triggers:
    • Click the Package Delivery toggle switch to enable notifications when a person has left a package in the camera’s field of view.
      Package_Delivery_toggle
    • Click the Package Retrieval toggle switch to enable notifications when a person has removed a package from a camera’s field of view.
      Package_Retrieval_toggle
  6. Configure the recording rule as desired.
  7. Click Save.

To turn on/configure Package Alerts using the Customer app:

  1. Log into the Customer app.
  2. Tap Video.
  3. Tap Settings Gear
  4. Tap Recording Rules.
  5. Tap Edit Pencil Icon to edit the desired recording rule.
  6. In Notification triggers:
  7. Configure the recording rule as desired.
  8. Tap Save.

View Package Alert saved video clips

Saved video clips can be filtered to search for Package Alerts using the Alarm.com Website and Alarm.com Mobile app.

To view Package Alert saved video clips using the Alarm.com Website:

  1. Log into the Customer Website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Filter.
  5. Using the Cameras dropdown menu, select the ADC-VDB770. Select any other desired parameters for the search.
  6. Click Apply.

To view Package Alert saved video clips using the Customer app:

  1. Log into the Customer app.
  2. Tap Video.
  3. Tap Saved.
  4. Tap Filter Icon
  5. Using the Cameras dropdown menu, select the ADC-VDB770. Select any other desired parameters for the search.
  6. Tap Apply.

More information on setting up Video Analytics Rules can be found below:

More information on using the VDB770 can be found here.