We’re soon to be purchasing a DR Horton smart home with Qolsys IQ Panel.
We’re looking for options to connect with alarm.com and are considering surety.
I love that there is no contract but want to ask, if we cancel surety service down the road, will you guys promptly release/unregister the cellular modem in the Qolsys IQ Panel so we can switch to another service provider?
I’ve heard folks having to buy new panels because other service providers would not release/unregister the modem, locking them in, and would prefer not to go thru that myself.
Thanks for any info on the official surety policy here.
You are right, in many cases providers may give trouble when the desire to cancel comes around. However you don’t need to worry about that with us.
All Surety service is month to month and you can schedule cancellation at any time. There is a cancel button on our website in your subscription management page which lets you select your desired cancel date, as soon as the next business day.
Upon cancellation being processed, your Alarm.com account through Surety is disconnected and your IMEI is unregistered and available for use elsewhere immediately.
Depending on the home builder program company that installed the system, you may have trouble getting them to release it, fyi. The installing company typically will have an Alarm.com account already connected to the panel. That account would need to be cancelled.
To confirm, if I get Surety Automate for $6/month, I would not need the $5/month, and could still monitor house temperature, etc., myself (my main goal)?
But I’m confused if I actually want professional monitoring and I pay the $5/month at the time of panel purchase – do I still need Surety Home for an additional $22/month? I can’t really figure out what the $5/month is for – I would have thought Surety Home included what I needed if I already had a panel?
Sorry, I think I figured it out – in both cases, the panel comes with Surety Home – and for $5/month additional, you get the Home plus professional monitoring… I don’t see any way to order the panel and get Surety Automate for $6/month. Is there a way? Thanks!
A free month of Home service is included with all panel purchases. You can then downgrade or upgrade as desired 24/7 through our website after getting the system activated. So you can activate your system, then immediately downgrade to Automate if you want.