Nx8e communication failure

[jwcsurety (Jason)]

That Alarm.com trouble description is a bit misleading. To clarify, Phone Line Failure is a trouble condition referring to the landline phone dialer.

The landline dialer is not used with any Surety plan. Panel communication goes through the Alarm.com cellular module. If you see a Phone Line Failure message for an Interlogix system it usually means that you have account or phone number info programmed into the landline dialer/account programming sections. These are not needed.

To clear the error, try following the steps on this thread:

How To Clear a Phone Line Failure from an Interlogix NX panel

The Panel Phone Line Failure trouble condition indicates the panel’s attempts to dial out using the phone line were unsuccessful. If Alarm.com is the primary means of communication and there is no phone line connected to the panel, the monitoring station information and settings need to be deleted from the panel programming, this is typically the cause for the trouble condition. If there is not a phone line attached to the panel, it is required to remove the monitoring station information p…