Hello I was Wanting to see am I able put in a special to request u all opt for trouble condition be enable in monitoring center forwarding as well request that anytime the monitoring center gets a trouble issue they give me a phone call directly instead of just relying on the app and text
Is there something specific you are looking for? Things like low battery or power loss cannot be called on but you can get notifications sent to you through Alarm.com.
You can review which events are called on and in what order via this page here Surety Default Central Monitoring Procedure
It was just a feature I had with a monitoring center back in the day and miss where they call on those things