Is there a replacement backpanel part we can order for this? I would love the new one but I’ll take a current model as well in the interim if it’s possible?
Qolsys does not have a part listed for the IQ Panel 4 back plate. Not sure if that is something that they plan to release separately or not. There is a back stand for table mounting that is sold separately however.
Also is there a fix for the popping audio?
When specifically does this occur, at any time, during specific actions, etc?
Can you submit a short video with the issue so we can send it to Qolsys?
- Submit it Via Private Message or send to support@suretyhome.com.
There are a few things to try here:
-
Test the siren
- Settings > Advance Settings > System Tests > Panel Tests > Siren
- This will run the siren, which may help resolve any popping.
-
Check Firmware and update if needed.
- 4.1.1 is the most recent, patch notes and update steps found here
-
Full Power Cycle:
- Settings > Advanced Settings > Power Down
- Unplug power supply from outlet
- Open panel and disconnect the internal battery
- Leave off for 10 minutes or so, then reboot battery first, then power supply