@loctran23 @RS1 @DIYGUY @tyler I have two IQ Panel 4 devices here and the popping sound is on both devices. Would be nice to receive an official response from Johnson Controls and Qolsys as far as a resolution.
Pass on the Siren test did not resolve the issue. Running the latest firmware 4.1.1 also.
I am happy to pass along any recordings of this issue, just shoot us an email at support@suretyhome.com
Include information specific to the panel in the email such as:
- Firmware Version
- Hardware Version
- Include when the issue occurs
- intermittently, upon button press, on its own, etc.
I have the exact same bent plate issue with my IQ Panel 4. Also it was so fragile that one of the alignment clips was broken out of the box, but I installed it anyways as I needed a functional install immediately.
Is there a replacement backpanel part we can order for this? I would love the new one but I’ll take a current model as well in the interim if it’s possible?
Also is there a fix for the popping audio? Mine still does this as well no matter volume or other settings. It also randomly pops on its own at times. Power supply is on an isolated circuit with surge and RF/EMI filtering (installed to try and isolate the cause but naked power on a shared circuit did the same).
Is there a replacement backpanel part we can order for this? I would love the new one but I’ll take a current model as well in the interim if it’s possible?
Qolsys does not have a part listed for the IQ Panel 4 back plate. Not sure if that is something that they plan to release separately or not. There is a back stand for table mounting that is sold separately however.
Also is there a fix for the popping audio?
When specifically does this occur, at any time, during specific actions, etc?
Can you submit a short video with the issue so we can send it to Qolsys?
- Submit it Via Private Message or send to support@suretyhome.com.
There are a few things to try here:
-
Test the siren
- Settings > Advance Settings > System Tests > Panel Tests > Siren
- This will run the siren, which may help resolve any popping.
-
Check Firmware and update if needed.
- 4.1.1 is the most recent, patch notes and update steps found here
-
Full Power Cycle:
- Settings > Advanced Settings > Power Down
- Unplug power supply from outlet
- Open panel and disconnect the internal battery
- Leave off for 10 minutes or so, then reboot battery first, then power supply
Popping occurs after every audio event. Power cycling doesn’t help either.
At this point I’m convinced the hardware is defective. Hence why they can’t reproduce it. It’s likely some capacitors out of spec and it’s just some field units that are b0rk3d out of the box. They just need to replace my panel so I can get a clean mount without broken tabs, hopefully no more popping and hopefully a resolved LED so it’s not glaring on the wall. They’re welcome to tear it down and isolate the issue in a lab setting at that point.
I’ve tried powering it locally, powering off a dedicated 20A circuit (it’s own isolated DFCI breaker and 12 awg romex) with a commercial grade RF/EMI surge outlet installed, ground isolated, with a shielded 18/2 security cable with the drain wire grounded. I even tried adding RF chokes to the DC power cable… Nothing affects the popping sound. Sounds like a cheap $100 android tablet issue… Like literally, I’ve had that sound happen on cheap imported android tablet car mechanic tool tablets. It’s the hardware… Also I discovered one of the IQ Remote Panel 2’s power supplies was defective out of the box, so their quality control is definitely suspect if they’re not even testing the power supplies they’re shipping.
It’s the unit plain and simple at this point 
Can you submit a photo of the broken tab you are referencing? The light out of the back at the top behind the camera adjustment screw is normal.
You can submit the photo via Private Message
I’ve just received and installed a new IQ4 panel, and I have exactly the same issue - a popping sound occurs 2-3 seconds after the haptic feedback sound or panel announcement. FW revision 4.2.1. Indeed, it feels like Android shuts down the panel speaker after every audio event. Disabling haptic sound fixes popping to somewhat extent, it’s still present after voice announcements.
Also had a gap issue but fixed that by using the middle screw slot, the gap is barely visible now.
I also recently installed the IQ4 and my panel has the same “popping” sound. The sound isn’t very noticeable on my panel but I can hear what everyone else is talking about. It’s not something I’m worried about but I wanted to share so the Qolsys engineers have another data point when troubleshooting.
Can you send a short video of this via PM or email?
Same popping sound on my newly installed IQ Panel 4 as well. It is like the audio driver is constantly turning on and off.
Can you send a short video of this via PM or email?
Have you rebooted the panel?
Email: Support@suretyhome.com
Gotta admit…this is the best part about Surety…the support site.
I was planning to order an IQ4 but after reading all these reports tonight I going to avoid it like the plague until they get their firmware issues (and possibly hardware) ironed out. I swear Johnson Controls ruins everything it touches…
1 Like
Just installed a new panel.
The green light on the back wall is a result of a tiny hole, in the housing of the camera adjustment screw.
Covered it with a small piece of black electrical tape, and no more green light shining on the back wall.
Was there ever a solution found for the popping sound? I just installed a brand new IQ4 and am having the same issue. Popping sound a second or two after haptic sound
Power cycling the system may help to resolve the issue. Should this fail, can you submit a recording of the sound so we can submit this to Qolsys?
I just received a new qolsys panel 4 and set it up. I have the same popping noise a second or two after any audio event… Whether it be haptic feedback from touchscreen or being asked by panel to enter user code. Version 4.3. Is there a fix for this? Discouraged that this is happening to a new piece of equipment.
How is the panel being powered? Are you using the included 7V power supply and existing cable, or a pre-existing cable run?
- If using a pre-existing cable run, how long is the wire and what gauge is it?
Have you rebooted the panel?
- Settings > Advanced Settings > Reboot
If no change, do an extended power down for about 10 minutes
- Settings > Advanced Settings > Power Down. Disconnect power supply from the wall once off.
Can you send us a video sample of the noise you are encountering? You can send this to us at support@suretyhome.com or via private message
I have this clicked as well. I have assumed it was due to enabling the glass break sensor on the panel. I haven’t bothered investigating yet. I get a slight click when interacting with the panel, but it’s delayed so not haptic.