I have a new unregistered cell module in an existing Vivint go-control panel. Once booted up, I do not have the button to perform cell phone test…the spot where it should be is blank.
I bought the house about 3 months ago and was getting weather data displayed daily, the house had been vacant for about 2 years…therefore I know there was active communication from Vivint to the CP. The former owner’s contract was not in effect I was told.
During my numerous attempts to talk to vivint about releasing the cell module (which they would not…not surprised) and researching online I did a soft reset (both zones and control).
At some point during this process the button for cell phone test disappeared. It may have occurred during the soft reset, or may have been blocked/locked by a rouge Vivint employee since they obviously still had access. I did make it very clear during some of my phone calls that I would not be using their service.
So, I ordered a new cell phone module and an update cable. I had V1.5 and flashed V1.13 in hopes of resolving this and no luck. It was suggested that I revert to V1.9.6 which I did and this did not bring back the cell phone test button.
I powered down and restarted with both the old and new module several times making sure it was seated properly to no avail. Still not buton for cell phone test.
I do not know what options I have now other than replacing the CP which I don’t really don’t want to do.