Myq not functioning

[Aurora]

my myq has not been functioning for awhile. how do i remove it from my system? i cannot find any obvious way on ADC

[nicholas]

Looking at your account, the MyQ gateway shows a malfunction trouble condition, indicating that it cannot connect to Alarm.com. I recommend trying to reconnect the gateway to Wi-Fi to see if that resolves the issue. Steps to do so can be found here:

Reconnect a Wi-Fi-enabled garage device to a new router or wireless network

When your wireless settings or networking equipment change after a LiftMaster MyQ Hub (821LM, 821LMB, 821LMC-SCM, MyQ-G0301, MyQ-G0401-ES) or Wi-Fi Garage Door Opener is installed, the device will disconnect from the internet. This is because the device is still programmed with the old Wi-Fi information. New wireless information can be saved by clearing the device’s network memory and saving the new information. Reconnect a disconnected garage door device To reconnect a disconnected LiftMaster …

Currently, LiftMaster/Chamberlain MyQ devices can only be removed by us. Please confirm if you’d like us to go ahead and remove it from your Alarm.com account.