Missing blinds on phone app

[bikethelake]

I have zwave blinds that show on my iq4 panel but not on the mobile app (I’ve waited a few hours and still nothing shows under devices). Any ideas?

[rotterman]

Have you tried resending the z-wave device list to Alarm.com from System Manager?

[bikethelake]

I’ve never done that so will have to figure out how.

[rotterman]

Surety System Manager

Users who are subscribed to service through Surety have access to the System Manager feature through the Surety login. The System Manager is an account management tool we developed for Surety users to have advanced account controls at their fingertips. Surety users can update their service plan and add or remove service features on the fly with the System Manager. Depending on your system and service plan you also have access to reset your panel installer code, reboot your system remotely, ru…

[jwcsurety (Jason)]

I see that device on your account, it will be on its own card on the Alarm.com home page as a shade. Do you see that shade now when you login to Alarm.com?

[bikethelake]

It’s there now on my mobile (on it’s own tile)! Swear it wasn’t last night, but thanks for confirming.

[andrewlangley (Andrew L)]

what zwave blinds are you using? looking to get some for my home