Malfunction: "The Panel Glass Break reported a pending alarm"

[goldct]

We were away and got this notification: The Panel Glass Break reported a pending alarm

It was quite scary - the call center notified us, etc. We had neighbors go inside and there was nothing wrong… is there a way to diagnose this malfunction and/or determine if the panel could be defective? We have had it ~6 months with no real issues (although my blue tooth proximity functionality did mysteriously stop working)

[jwcsurety (Jason)]

Steps to help determine false alarms on a variety of sensor types including glass breaks can be found here:

Why did my sensor cause a false alarm?

Glass Break Detector False Alarms Is it mounted per manufacturer instructions? Each Glass Break Detector will have a specific range and installation instructions. Please refer to the manual to verify that it is mounted properly. Avoid mounting it on the same wall as an often used door. Vibration from slamming doors can cause alarms. Avoid mounting near speakers or an entertainment center. Basements/utility rooms might contain equipment which rattle, ping, etc., which may trigger certain model…

This would mean the panel’s built in glass break detector detected an audio event which triggered the alarm. Consider all potential sources of noise, this is generally not indicative or suggestive of a panel issue.