Kwikset 888 stop working and not remove from panel

[gomes]

My 888 SmartCode Electronic Deadbolt with Z-Wave stops work and now even if i make hard reset still dont work and can remove the device’s from painel

[rotterman]

So you want to delete it from the panel but are having trouble doing so?

[jwcsurety (Jason)]

Is the device powered and functional locally at its keypad? Have you replaced the batteries in the lock before trying other connection steps at the panel?

If the lock was factory reset, it would need to be removed and relearned into the panel. The removal steps are the same whether the lock currently works on the panel or not. The steps to follow are found at the link below:

How To Add/Remove Z-wave device and run a Network Rediscovery with Qolsys IQ Panel 2/2+ and IQ Panel 4

This guide covers the various Z-Wave pairing processes with the Qolsys IQ Panel 2/2+ and the IQ Panel 4 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel. Navigate to the Settings Tray and click Settings Click Adva…

[gomes]

Yes