It looks like this is related to a warranty claim that was submitted not too long ago.
- Has the panel worked previously?
- The panel includes a 7V power supply, is this in use?
- What about the included cable?
- If the included cable is not being used, how long is the custom wire run and what gauge of wire is it?
Have you attempted any troubleshooting? Try power cycling the panel. To do so:
To begin troubleshooting:
- Unplug the Power Supply from the wall
- Open the panel and disconnect the internal battery
- Leave the panel completely off for at least 2 minutes
- During this time, check to make sure the wiring is correct at the power supply and the panel.
- After about 10 minutes of the panel being completely off, plug in the battery and power supply
- Boot up via the button on the side, hold it down for about 10 seconds.
Does the panel boot up, do you see any logos on the screen or does it remain black?