Hoping someone here has an answer for this problem.
My iQ main panel works flawlessly and it receives an excellent wifi signal. No problems whatsoever. Upon receiving iQ2, I followed all included directions and checked that:
both were on same network and receiving an excellent signal
both have the most updated software: main panel (1.4.3) and iQ2 (1.4)
went to “security account” and checked the box to enable iQ2
Then I went to “remote devices” (which is named “iQ2 devices” in new software version), pressed “add new” and entered iQ2 for name and entered the ip address.
Now here is where the problem is… after pressing “save” i very briefly receive the message " please wait…adding iQ2 device" then it goes to this message for 10 seconds… “Operation timed out…retrying now”. After this it goes back to the “iQ2 devices screen” with nothing listed and at the bottom a window briefly says “failed…unable to connect iQ2”.
I tried following the items in the numerical step order on the enclosed “Troubleshooting” section:
- Both connected to same wifi network
- Unable to use “ping” in "remote devices (iQ2 devices) because I don’t get a “ping” option in that window.
3.tried resetting iQ2. I guess this reset, however my network was still connected so I really can’t verify what it actually “resets”
4.Could not delete iQ2 from the iQ panel because it never paired with it to begin with and is not listed.
I also tried doing an iQ2 devices test, but again it is not listed, it didn’t pair. And i powered down the iQ2 and restarted it.
Next, I called Qolsys and the tech walked me through rebooting my main panel, made sure that software on both was up to date, (it is) and mentioned something about verifying my router being 2.4 (which it is, cause its working with the main panel. He said if it was a 5.GHz router, it would not work with the iQ2 ) Tech also had me “forget” wifi settings on iQ2 and re-enter password for network. He could not help me after that.
So here is what I have now…a very fancy beautiful display of todays time and date!!!
At least most of you out there were able to connect with the main panel…I can’t.(poor me!)
I poured myself a martini…well THAT works!!!
Any one out there have any ideas? Thank you!