Nothing solid yet, I reached out again to Qolsys again today.
We had a similar report from a user a while back, where 2.5.4rc19 was causing an issue. I’m not sure if this was an identical experience, but a firmware update on the main panel resolved the issue this user was experiencing. I have linked the relevant description of what they did above.
Just in case the wifi page is not showing accurate data, are you able to determine in your router if those Remotes are connected?
I have successfully updated main panel firmware to 2.7.1 via the SD card method, followed by a factory reset of the IQ remote. No change in status.
Additionally, I have verified from my router’s client list that the Remotes are no connected.
If there is no way to update firmware on the Remotes other than wifi (noting that there are no external ports of any kind on these Remotes), and multiple resets of the Remotes is not reviving wifi functionality…seems like we may be out of options other than declaring these bricks. But I will wait for word from you on that.
I am still waiting on details from Qolsys on this issue. Thank you for confirming the remotes are not connected. I pinged Qolsys again today on this and will follow up ASAP.
I did get a follow up from Qolsys, they stated that the latest IQ Remotes have been shipping with 2.7.0 and that issues can arise if you add newer IQ Remotes to some older firmware panels. We should be able to get these covered in this case.
Were these IQ Remotes purchased new from Surety? I see a likely related order, I just want to be certain.
Yes, these were from my Surety order.
Thank you for the confirmation, we are waiting on a follow up from Qolsys, in the meantime, can you relay the serial numbers from these units?
These can be found on the box, or on the back of the units. Feel free to submit a photo of them via Private Message
Sorry for posting publicly but I didn’t see an option to send photos via private message.
Thank you for that information, I have passed it along to distribution to get the warranty process started. As soon as I have follow up information, I will reach out to you via Private Message.
Private Messages can be sent to us via the link in the above post and are always found in your Surety account dashboard.
I have followed up via private message with RMA information, let us know if you have any questions there.
I believe I have run into an identical problem. I recently purchased an IQ Remote from Surety and tried to pair it with my IQ Panel 2. It connected to wi-fi, then when pairing with my IQ Panel it downloaded a patch. Now it is stuck on “turning Wi-Fi on…” I tried rebooting and performing a master reset with no luck. It always stays stuck with the same message.
The IQ Panel 2 is on version 2.4.2
David
Just sent you a PM regarding the SN for that unit, please let us know the number there. Feel free to submit a photo
Well after several attempts and googles it appears I have ran into this same issue where my remote will no longer turn the wifi on after the patch was downloaded. Has a fix been found or is my unit bricked?
What patch are you referencing here?
Is the IQ Remote 9104-840 being connected to an IQ Panel 2 or an IQ Panel 4?
What firmware version is the main panel on?
I have the IQ panel 2 and I believe it had firmware 2.5.1 on it when I had attempted to connect the remote unit. I have since updated the firmware on the main panel after finding this conversation.
Thank you for that information we will likely need to get the replacement process started on this device. I have sent a private message with additional instructions.
Is there any update on this? I am having exactly the same issue. Is the only option to replace the brand new remote?
I am not seeing any update to this issue. Is this involving a 9104-840 specifically?
Was the IQ Remote previously paired with the main alarm panel, or is this a new IQ Remote?
What firmware version is the IQ Remote on and what version is the IQ Panel on?
Yes, it is a 9104-840. It was a brand new unit that had not previously been paired. I don’t know what firmware the Remote was on. When I went to pair it, it said to confirm that the panel was on 2.3.0 or above (the panel was on 2.6).
This issue is caused by IQ Remotes shipped on 2.7.0 firmware being added to panels with older firmware than 2.7.0.
The Qolsys IQ Panel 2+ must have its firmware updated to the latest available version first prior to pairing the Remote, otherwise damage to the Remote may occur. How to update firmware.
