TSB #: 260828
DATE: 08/28/26
RE: IQ REMOTE PG - DISPLAY BRIGHTNESS
Overview:
Qolsys recently identified an issue where the IQ Remote PowerG (IQR-PG) screen may not wake properly.
When paired to the IQ4: If this issue occurs, reboot the IQR-PG by pressing and holding the power button for approximately 45 seconds. Once the remote is active again, set the screen brightness to 100% to help prevent the issue from recurring.
When paired to the IQ5: Update the IQ5 panel to version 5.1.0. If the issue occurs, briefly press the IQR-PG power button to wake up the screen. Firmware update instructions can be found here.
As best practice, set the minimum screen brightness to 100% for all installations. To adjust the IQR-PG screen brightness, use the slider in the status bar or go to Settings > Display > Brightness level.
A future firmware update will address this issue.