I’m having issues pairing my new IQ Remote-PG keypads with my IQ Pro. During pairing I get a notice of unsupported device due to the software version of my IQ Pro panel (which is 4.2.3n)
If I use IQ Installer to update the firmware, it says there are no updates available even if I manually enter the patch tag to try to update it to 4.3.0. What am I missing? Is 4.3.0 supported on the IQ Pro?
I have not done this install, but when I recently installed an IQ Remote I found that I needed to pair it first via Wifi for the update to happen. I was then able to pair via Powerg.
Thanks for responding guys. I have always been trying to pair it via Wifi. During the pairing process the IQ Pro actually shows that the remote has been installed (via the installer). It’s the IQ Remote that seems to be stuck at this software check and won’t get past it to update its software and install. Is there a way to check the software version on the IQ remote before its paired?
Hi Tyler, I can’t access the Home Screen on the IQ Remote until it pairs. From a factory reset the only screen available on the IQ Remote is the pairing screen. And since it won’t pair, I can’t access Home Screen.
Thanks Tyler, ok I found it. So I guess the question is has anyone successfully paired an IQ Pro running 4.2.3n with an IQ Remote running 4.3.0 over Wifi?
Hi Tyler, I get the same results and same error message on the IQ Remote PG when I pair via AP mode. The IQ Pro adds the panel, but the IQ Remote gives the same software incompatibility message.