Did you see the prior responses above?
I see you have a sensor activity monitoring notification created for all sensors, however it is set up so that it will not work when one of your phones are within a home geofence. The notification would only fire after both devices leave the geofence, meaning both are gone from the home.
You can create a new notification for just the doors if you need.
Below are the steps for creating a notification from the guide. If you want the notification to go out at any time, do not use arming or geofence filters.
To create/edit a notification using the Customer Website:
- Log into the Customer Website.
- Click Notifications.
- Click Edit Pencil on the notification to edit.
- If the notification is not created yet, click + New Notification and then click to select the type of notification to create (e.g., Alarm, Arming Event, Arming Reminder, Sensor Activity, System Event, Video Callout, etc.). You want Sensor Activity.
- Enter the desired name for the notification.
- Configure the notification as desired.
- Some notifications allow for notification filtering.
- In Recipients, click + Add Recipient to select which contacts receive the notification.
- Click to select the entries in the Address Book to be notified.
- If a contact is not listed:
- Click + New to add a new Address Book entry.
- Enter the new contact’s information, then click Add Contact.
- To remove recipients, click the X Icon to remove the desired notification recipient.
- Click Close.
- Verify the notification is configured with the desired settings.
- Click Save.