I purchased a used new in box IQ panel 4 and am unable to get it to power on. I have went through the trouble shooting steps for battery discharge but could still not get it to work. Are there any other steps I can take to troubleshoot?
I am assuming that since I bought the panel used from a 3rd party I would not be eligible for any warranty that Qolsys would offer.
I purchased a used new in box IQ panel 4 and am unable to get it to power on. I have went through the trouble shooting steps for battery discharge but could still not get it to work. Are there any other steps I can take to troubleshoot?
How is power being supplied to the panel, via the included 7V power supply and cable (barrel connection) or via the 7V power supply and an existing cable run?
Do you have a multi-meter? If so, test the power supply.
Is the internal battery plugged in?
Are you holding down the power button for 3-5 seconds to turn it on?
I am assuming that since I bought the panel used from a 3rd party I would not be eligible for any warranty that Qolsys would offer.
Surety is only able to handle warranty requests on equipment purchased through Surety. Warranty is typically handled by the dealer/distributor the device was purchased from.
I am using the provided power supply to power it but do have have a multimeter.
The battery is plugged in and have held the power button for 5+ seconds.
you can try removing power and battery, leaving the whole panel disconnected for around 10 minutes then reapplying battery then power supply and powering up again.
Based on the troubleshooting done, either the panel is bad, or the power supply is bad. It should be the 7V power supply and test as such.
Double-check that the outlet it is plugged in to is working and not switched off. Panel should not be plugged into a switched outlet.
I have removed the battery a few times and reconnected everything and know that the outlet itself works.
Could the battery be bad or is that typically not a common issue?
The IQP4 will not boot up without the battery connected initially, and there are steps as you mentioned to resolve drained battery issues (printed below). Are you getting any LED or screen activity or is everything completely off?
Yes, I have tried everything there. There is has not been no light at all, but I will be getting a multi-meter today to test thee power adapter.
As a retired installer we’ve had this problem occur on many an occasion in the past but we dealt with hundreds of these devices on a weekly basis.
When we (pro installers) went to boot and the panel would not boot, we typically swapped out for another operating panel and returned the “dud” to JCQ.
We learned over time however, that replacing the BackUp Battery oftern solved the issue.
If your “NEW”, Qualsys panel won’t boot AT ALL, and you’ve followed the installation and trouble shooting instructions TO THE LETTER, you have only 2 additional recourse actions available.
Replacing the battery will work on a greater number of boot failures.
If that fails or you need a backup battery, you can try contacting JCQ here.