I moved this to a new topic as it was tangentially related to the original post. Looks like we followed up to the original ticket (72704) but did not receive a reply. From that reply:
Which sensors are dropping off? Are you receiving a malfunction, offline, or a loss of supervision trouble condition?
More information on the trouble condition and how to resolve can be found here.
How far away from the panel are these sensors?
Currently not seeing any trouble conditions on the account. I am showing 3 smoke detectors on the account,
- were all three not connected?
- Was there a specific warning message at the panel?
- was there an LED lit up on the smoke(s) and if so what color?